Senior Event Planner

Key Responsibilities Event Planning & Client Management

• Meet with clients following the sales handover to fully understand event objectives, budgets, and requirements.
• Lead pre-event, operational, and post-event meetings for assigned groups.
• Manage all event documentation and communicate requirements across hotel departments.
• Coordinate meeting spaces, catering requirements, accommodation blocks, and logistical arrangements.
• Anticipate operational challenges and proactively develop solutions.
• Oversee the client journey from handover through to post-event follow-up.
• Collaborate with culinary, sales, operations, and third-party suppliers to deliver successful events.
• Ensure compliance with Marriott standards, policies, and procedures.
• Recognize and celebrate team achievements and contributions.

Sales & Revenue Generation

• Identify opportunities to upsell products and services throughout the event planning process.
• Support customer site inspections and sales presentations where required.
• Serve as the primary liaison between clients and hotel operations teams.
• Build strong client relationships to encourage repeat business.

Financial Management

• Manage event-related revenue and profitability.
• Forecast accommodation, catering, and audiovisual revenue for assigned groups.
• Monitor client budgets and maximise revenue opportunities.
• Review event billing and coordinate with Finance to ensure timely invoicing and payment collection.
• Utilise Marriott event systems and technology platforms effectively.

Exceptional Guest & Client Experience

• Maintain a visible and professional presence throughout events.
• Liaise with Event Operations teams to ensure events are executed to the highest standards.
• Respond promptly and effectively to guest concerns and client requests.
• Gather and analyse client feedback to continuously improve service delivery.
• Conduct post-event follow-up and support future booking opportunities.

About You

To be successful in this role, you will have:

• Minimum 2 years' experience in event management, hospitality, conference planning, or a related field.
• A Diploma, Associate Degree, or Bachelor's Degree in Hospitality Management, Business Administration, Event Management, or a related discipline preferred.
• Strong organisational and project management skills.
• Excellent communication and stakeholder management abilities.
• Strong financial acumen and attention to detail.
• The ability to manage multiple priorities in a fast-paced environment.
• Experience using Microsoft Office Suite, SharePoint, Outlook, Teams, Excel, Word, Opera PMS, and event management systems is highly desirable.

Benefits

At JW Marriott Gold Coast Resort & Spa, you'll enjoy:

• Unlimited career development and growth opportunities within Marriott International.
• Associate accommodation rates and food & beverage discounts across Marriott properties worldwide.
• Recognition and reward programs.
• Industry-leading training and development opportunities.
• Well-being and mindfulness initiatives that support a healthy work-life balance.
• A collaborative and supportive team culture where associates are valued and empowered to succeed.