Account Manager

Purpose of this role:  

As the Account Manager, you will play a crucial role in managing and nurturing client relationships while supporting the Senior Key Account Managers with day-to-day account management tasks. This is an exciting opportunity for someone who is eager to start or grow their career in account management, develop strong communication skills, and learn from a collaborative team.  

Key responsibilities:

• Assist in managing a portfolio of existing client accounts, ensuring high levels of client satisfaction.
• Serve and assist as a primary & secondary point of contact for assigned clients, addressing inquiries and providing solutions in a timely manner.
• Support Key Account Managers in preparing reports, presentations, and account reviews.
• Own the internal processes for the accounts and support the key account manager.
• Collaborate with internal teams, including presales engineering, supply chain, and project delivery, to ensure client needs are met.
• Contribute to the strategic account plans of the set accounts supporting the KAM.
• Conduct account research and mapping of accounts.
• Support Key account manager with contract reviews and negotiations.
• Monitor client accounts to identify opportunities and help expand relationships.
• Assist in RFQs and negotiations as needed.
• Maintain accurate records of client interactions and update CRM systems.
• Help identify potential areas for process improvement in client management.
• Attend client meetings (virtually or in person) alongside Senior Key Account Managers.  
• Support bid management teams with project kick offs, tender review documentation and submission documents are to a high standard.

WHS, Environment & Quality:

• Comply with all Work, Health & Safety, Environment and Quality obligations.
• Actively promote safety in the workplace

Employees reporting to Incumbent  N/A

Main contacts within Company

• Pre-sales Engineering
• Supply Chain
• Legal
• Finance
• Service
• Sales

Specialist Knowledge:

2-5 years of experience in sales, customer service, or account management.

Practical Experience:  

• High level of computer literacy skills. 
• Ability to track opportunities and familiar with CRM tools

Education/Qualification:

• Bachelor’s degree in Business, Marketing, Communications, or related field (preferred but not required).  
• Must have the right to live and work permanently in Australia

Personal Attributes:

• High level of interpersonal, communication and negotiation skills
• High level of business acumen  
• High level of Time management skills and follow up.
• Ability to build relationships with clients quickly.
• Clear and fluent verbal communication skills.  
• Entrepreneurial drive. Self-motivated, passionate and driven by targets