Service & Warranty Manager

North Rocks, Sydney
Full-time | $100K–$120K + Super

Cub Campers is looking for an experienced Service & Warranty Manager to take charge of our Sydney aftersales operation.

This is not a back-office admin role.

You’ll be the person who owns the customer experience after delivery, controls the booking schedule and makes sure service, repairs and warranty work get done properly — and on time.

If you thrive in a fast-moving workshop environment, understand technical products and know how to balance customer expectations with workshop productivity, this could be the role for you.

You’ll take control of the day-to-day service and warranty operation for Cub Campers Sydney.

That means:

·       Owning the customer relationship from the first call through to job completion

·       Running the workshop schedule and keeping jobs moving

·       Managing bookings, technician workloads and daily job flow

·       Making sure parts are organised before the customer arrives

·       Keeping customers informed — especially when things don’t go to plan

·       Opening, costing and closing job cards accurately

·       Working closely with technicians and the Parts Interpreter to keep the workshop running efficiently

·       Preparing and lodging warranty claims with the required evidence and documentation

·       Coordinating approved warranty repairs and keeping customers updated

·       Identifying workshop bottlenecks before they become customer problems

·       Driving quality, productivity and first-time fixes

·       Reporting on workshop performance, open cases and warranty costs

A well-run workshop. Jobs completed when promised. Customers who know someone is taking ownership of their concerns.

You might currently be a:

·       Service/Warranty Advisor

·       Workshop Supervisor

·       Service Advisor

·       Service/Warranty Coordinator

You’ll ideally come from the RV, automotive, marine, truck or heavy equipment industry and understand what it takes to manage customers, technicians and a busy booking diary at the same time.

You don’t need to know everything about Cub Campers on day one — but you do need to be technically capable, organised and confident dealing with people.

✔ Experience managing workshop bookings and schedules
✔ Strong customer warranty/service and communication skills
✔ The ability to stay calm and organised under pressure
✔ Sound technical knowledge of 12V and 240V electrical, gas, water, brakes and chassis systems
✔ Experience preparing warranty claims and supporting documentation
✔ A working knowledge of Australian Consumer Law
✔ The confidence to have difficult conversations while maintaining the customer relationship
✔ Strong organisational and administrative skills

·       A trade background in automotive, RV or auto-electrical

·       Experience with workshop management, ERP or DMS systems

·       Experience using Odoo

Cub Campers is an iconic Australian outdoor brand with a proud history of helping Australians get out and explore.

This is an opportunity to take ownership of a critical part of our business and genuinely make an impact.

You’ll have the chance to:

·       Lead and improve the Sydney service and warranty operation

·       Work directly with customers and make a real difference to their experience

·       Manage and support a workshop team

·       Improve systems, workflow and workshop performance

·       Be part of a passionate Australian outdoor brand

If you’re a strong service/warranty professional who enjoys solving problems, leading people and delivering great customer outcomes, we’d love to hear from you.

Apply now with a cover letter and resume to join the Cub Campers family and Own The Adventure.