Branch Manager - Banking

Branch Manager - North Lakes

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Branch Manager, you’ll empower a dynamic team of Customer Advisors to embody NAB’s values at our North Lakes Branch. You will join our retail team who place a strong focus on delivering real results for customers while keeping things simple. 

Each day, you’ll go above and beyond to: 

• Work quickly and with purpose for our customers, putting them at the centre of everything you do 
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction 
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities 
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time 
• Manage performance & strategic development of the branch and its relationship with the wider retail division 

We’re looking for the brightest to deliver the best for our customers. You’ll need: 

• Proven experience in retail banking management or leadership roles is essential 
• Customer-centric thinking 
• Ability to Influence, coach, and work collaboratively your team 
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile 
• A keen eye for detail that ensures transactions are completed efficiently and accurately 
• An appreciation for the inclusion and diversity of our customers and colleagues 

More focus on you 

All new Branch Managers receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities. 

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via ***********@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Build your career with NAB   

At NAB, we encourage our colleagues to invest in their skills, experiences and careers. To put your best application forward, we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description – this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations, you should seek your People Leader’s endorsement and apply. 

All NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role. 

Feel free to reach out to the Talent Acquisition Team with questions but please note, to ensure we run a fair and equitable process for all colleagues, we’ll often guide you to apply through the process outlined above. 

Looking for career advice? 

We’re excited about your interest in this opportunity! For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance.

Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path.  

We wish you the best of luck with your application!

Application updates will be shared with you from PageUp (our recruitment system). We recommend you filter our current opportunities to your preferred location before applying.

If you require any adjustments to the recruitment process or the role, please let the Talent Acquisition Consultant know.