GUEST SERVICES - HOUSEKEEPER

Based at Ronald McDonald House Greater Western Sydney in Westmead

The role

This is a casual housekeeping position, with varied days and hours as rostered. Ronald McDonald House Greater Western Sydney operates seven days a week, including public holidays, and provides support to families around the clock.

Reporting to the Guest Services Coordinator, the Housekeeper plays an important role in creating clean, safe and welcoming spaces for families staying at the House. This role is hands-on and includes room turnovers, cleaning guest rooms and shared areas, laundry, restocking supplies, maintaining storerooms, supporting volunteers where required, and helping ensure families can access practical support during their stay. The role involves manual handling and physical activity and requires availability across a seven-day roster. Shift times may vary, with start and finish times to be confirmed.

• Key responsibilities

  • Prepare and turn over guest rooms, ensuring they are clean, safe and welcoming.

  • Maintain high standards of cleanliness across shared spaces.

  • Complete laundry, linen, restocking and general housekeeping duties.

  • Monitor stock and keep storerooms clean, organised and well supplied.

  • Respond to families with compassion, respect and professionalism.

  • Work collaboratively with staff and volunteers to support smooth daily operations.

  • Follow hygiene, infection control, food safety and WHS procedures.

  • Promptly report maintenance issues, hazards, incidents or family concerns.

  • Uphold child safety, safeguarding, confidentiality and respectful care.

  What we're looking for
  

  • Previous housekeeping, cleaning, hospitality, accommodation, health or community services experience.

  • A strong eye for detail and pride in creating clean, safe and welcoming spaces.

  • A compassionate and respectful approach when supporting families.

  • Confidence with cleaning, room turnovers, laundry, restocking and other practical tasks.

  • A collaborative approach and strong interpersonal skills.

  • Good organisation, time management and personal accountability.

  • Understanding of WHS, hygiene, infection control and safeguarding practices.

  • Availability across a seven-day roster, including weekends and public holidays.

  • Working with Children Check and Police Clearance, or willingness to obtain.

  • Current Driver’s Licence.
    

Please provide a cover letter addressing the following questions and attach your resume for consideration.

Role Requirements

This position involves a combination of cleaning duties and physical tasks.

1. Please confirm your willingness to undertake all aspects of this role.

2. Provide examples from your previous experience that demonstrate your ability and willingness to perform cleaning, handle physical duties.

Working with Vulnerable People

This role involves working with individuals and families facing life challenges; they may be in a vulnerable state.

1. Please describe the skills, experience, and personal strengths you have, that will assist you in supporting our families.

Who are we?

Ronald McDonald House is one of the leading Global and Australian children’s charities supporting the ever-changing needs of seriously ill children and their families. In line with our mission, Ronald McDonald House Greater Western Sydney (GWS) has dedicated more than 44 years to keeping families closer to their child with a serious illness who require treatment and support by providing a 'home away from home’.

What are our values?

Cultural fit is just as important as candidate aptitude, and we are proud of our workplace culture at GWS. We are looking for someone who aligns with our core values:

Integrity | Resilient | Positive | Unified | Forward Thinking

Who are you?

We are looking for someone who is inspired by our mission and actively wants to contribute to the values held by our team.

Why work for us?

• Excellent salary packaging benefits

• Employee perks such as a meals & entertainment card and retail discounts through RMHC Benefits

• Access to discounted gym membership through Fitness Passport

• Access to world class EAP - Sonder including nurses on call 

• Access to career growth opportunities and national conferences 

• Access to professional development and training

• The chance to work with passionate, like-minded people

• The chance to make a difference in the lives of families with seriously ill children

If you have any questions or would like a copy of the Success Profile please contact Carrie Watt, via ***********@ronaldmcdonaldhouse.org.au

We keep children and young people safe in our spaces and do not tolerate any kind of abuse. Our team, including employees and volunteers, must meet high standards to ensure they prevent and report abuse. We ensure all children and young people have a safe space where we listen to them and empower them. Every day, we aim to make children and young people feel valued, protected, and heard.

The safety of the children and families we help is paramount. Our recruitment and selection process includes police and working with children checks to assess applicant’s suitability to work with children and families.  Only applicants who are double vaccinated against Covid-19 can work with us, to ensure we keep our families, staff, and volunteers safe.

Reasonable Adjustments 

We recognise that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration. If we can make some adjustments to the recruitment process to better enable you to shine, then please contact ***********@ronaldmcdonaldhouse.org.au and let us know.

Our Recruitment Commitment

We are deeply committed to fostering an inclusive culture that values, promotes, and benefits from diversity. We believe that embracing and celebrating our differences enhances our workplace. Our unwavering dedication to workplace equality drives us forward. We welcome applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander communities. Our recruitment process prioritises essential job requirements, knowledge, skills and experience. 

To Apply

Apply now to be part of a team that brings comfort, connection, and care to families when they need it most.  We are shortlisting applications as they come in, so don’t delay APPLY NOW!