Medical Receptionist

Medical Receptionist / Administrator — Part Time (28 hrs, 4 days/week)

We're looking for an experienced Medical Receptionist/Administrator who genuinely enjoys the pace of general practice — someone who can juggle a ringing phone, a full waiting room and busy appointment schedules, and still make the person in front of them feel looked after.

About us

Drysdale Clinic is a dedicated general practice serving the Bellarine community and beyond. Our mission is to provide accessible, high-quality medical care to our patients in a welcoming and professional environment. We are committed to patient-centred care and to maintaining the highest standards of medical administration and clinical practice. Our team is made up of experienced healthcare professionals who work collaboratively to ensure every patient receives excellent service and support, and we pride ourselves on creating a workplace where staff feel valued and motivated to do their best work.

What you'll be doing

• Front desk and phone management

• Supporting our doctors, nurses and allied health team

• Looking after patients with warmth, patience and professionalism

• Processing accounts (WorkCover, TAC, DVA, insurance reports)

• General admin — scanning, mail, banking and debt collection

What we're looking for

• Excellent communication skills — clear, calm and friendly, whether you're on the phone, at the desk or passing information to a doctor

• Empathy — our patients are often unwell, worried or having a bad day. You notice, and you respond with kindness

• Genuine ability to multitask under pressure — you can hold three things at once, prioritise on the spot and keep your head when it's flat out

• Confidence with medical practice management software

• Previous GP reception/admin experience (highly regarded)

• Reliable, professional and detail-focused

• A team player who's happy to help cover the occasional extra shift

Bonus points for

• Best Practice software knowledge

• Medicare billing and MBS item number experience

What we offer

At Drysdale Clinic we're committed to creating a supportive and rewarding workplace for our staff.

• Part-time employment with flexibility to suit your availability and lifestyle

• A collaborative healthcare environment where your contribution is valued and recognised

• Ongoing support and training to help you grow your skills in medical administration

• Above award wages for the right candidate

Ready to apply?

If you thrive under pressure, care about people, and want to work somewhere that values doing things well — we'd love to hear from you. Send your resume and a short cover letter telling us why this role suits you