Customer Support Representative - Filtration

Hitachi BenefitsCompetitive Salary + Incentive Program: Attractive base salary with the opportunity to earn performance-based incentivesCareer Development: Ongoing training and professional development with genuine career progression opportunitiesStability: Permanent full-time position with a leading OEM offering long-term job securityHealth: Discounted Medibank health insurance policyWellness Program: Access to Employee Assistance Program (EAP)Employee Discounts: Exclusive staff discounts on Hitachi products and servicesSupportive Culture: Join a collaborative team that values innovation, customer satisfaction and employee contributionWork-Life Balance: Flexible and autonomous role with the opportunity to manage your own territoryTools of Trade: Fully maintained company vehicle, laptop and mobile phone provided
The OpportunityOur team has an exciting opportunity for an experienced Customer Support Representative to join Hitachi. This permanent full-time position will see you managing a designated territory, building strong customer relationships and driving sales growth across Hitachi and our extended filtration product range.You will work closely with customers, resellers and internal stakeholders to identify opportunities, deliver tailored solutions and provide outstanding support that reinforces Hitachi's commitment to Total Customer Satisfaction. To be successful in this role, you will need:Develop, manage and grow strong relationships with established customers and resellers across the territoryDrive new business and sales growth across the Hitachi and extended filtration product range by identifying and converting new opportunitiesUnderstand customer requirements and develop tailored solutions that maximise customer value and sales opportunitiesLead commercial negotiations with customers and resellers, including supply agreements and ongoing business developmentMaintain strong market and competitor knowledge to identify emerging opportunities, risks and growth potentialWork closely with OEM Product Managers to maximise market coverage, product opportunities and customer solutionsDevelop and execute an effective territory sales plan, including customer call cycles, site visits, pipeline development and targeted business activitiesProvide accurate and timely reporting on sales activity, pipeline, market intelligence and territory performanceAchieve sales, margin and trading targets while delivering sustainable growth across the territory
As the Ideal Candidate, You Will Have:Demonstrated sales and customer service experience with a proven track record of successExperience within the Earthmoving, Mining, Automotive or similar industries highly regardedA genuine commitment to delivering Hitachi's promise of Total Customer Satisfaction through strong, long-term customer relationshipsPrevious experience using CRM or similar customer relationship management systemsA motivated, competitive and results-driven mindset with the ability to meet and exceed sales targetsStrong resilience and persistence, with the ability to learn from setbacks and remain focused on achieving resultsA current driver's licence and willingness to travel regularly throughout the territory
If this sounds like the role for you, select APPLY NOW !Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.