Support Coordinator

Want to know why it’s an exciting time to join Windermere? Firstly, there is no other organisation quite like us. Why do you ask? We are an independent community service organisation working across the Southeast of Victoria to help those who need it most. Our unique range of services include; Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services.

What are the specifics of the role?

Due to increased consumer demand, we are seeking a Support Coordinator to service our consumers across (Dandenong, Casey and Cardinia regions) to join a skilled and dedicated team who are committed to providing high-quality services and go above and beyond for our consumers to coordinate and implement the supports they need. In this full-time permanent consumer-facing role, you will collaborate with individuals and families living with disabilities to strengthen and build their capacity and resilience to be able to fully participate in the community and work toward managing their NDIS plans.

Working remotely and from our offices in Narre Warren or Pakenham (when required), you will connect consumers with service providers to help them access new services to meet the goals laid out in their NDIS plans. You will provide coaching and guidance to build the capacity of consumers and families to be able to self-manage their NDIS plans and funding as much as possible, empowering through choice and control and creating independence.

The salary will range from $92k to $94k (pro rata if part time). As Windermere is a not-for-profit organisation, employees are able to claim everyday living expenses up to $15,900 against their annual Pre-Tax Salary.  Use the salary packaging calculator available here - Salary Packaging Calculator | Accesspay - (https://calculator.accesspay.com.au/salary-packaging-calculator)

If this sounds like the role for you, refer to Key Selection Criteria below.

Why work for Windermere?
We are an organisation with a big heart; we care about our people and strive for continuous improvement; we are committed to a culture of individualised flexibility and support.

In our May 2026 employee survey - 84.4% of our employees would recommend Windermere as a place to work and 87.7% felt we are committed to diversity, equity and inclusion, view the results here - https://link.windermere.org.au/Pulse-Survey-May-2026

Staff Benefits and Entitlements
This is where we stand out from the crowd and Windermere offers a wide range of unique benefits such as:
•    Flexible Ways of Working – a combination of office, home and outreach 
•    Above Award Personal Leave and 17.5% annual leave loading
•    Gifted days off (between Christmas and New Year)
•    Annual Wellbeing Leave Day - no reason needed, it's just for you!
•    Aboriginal and Torres Strait Islander Cultural and Ceremonial Leave
•    Cultural and Ceremonial Leave (for all employees)
•    Public Holiday Substitution - e.g. work Australia Day or Good Friday and take leave on another day.
•    Employee Referral Program - $500 per referral
•    Flexible Leave Scheme (50/52, 51/52) - Purchase 1-2 weeks additional leave
•    Structured performance and 1-on-1 development check-ins
•    Secondment and career growth opportunities
•    Staff discount program for everyday items e.g. groceries, movie tickets, health insurance and more
•    Reward & Recognition Program - become a Windermere All Star!
•    End of Year Awards Celebration - different theme each year   
•    Opportunities for professional development
•    Study Leave provisions 
•    Rostered Days Off (or)
•    9 Day Fortnight 
•    6 Weeks Paid Parental Leave, in addition to Government Funded Parental Leave Pay (PLP)     
•    High quality IT and access to fleet cars

Key Selection Criteria:

• Bachelor of Social Work or tertiary qualifications in relevant and related discipline desired, and/or equivalent professional/ industry experience
• 3 years’ experience within disability services or related services
• Demonstrated knowledge of the Disability sector, relevant legislation including but not limited to the Disability Act 2006, National Disability Insurance Scheme Act 2013, Victorian Disability Standards
• Demonstrated skills in independent problem solving, negotiating, creative thinking, self-initiative and capacity building ability for self and others.
• Demonstrated knowledge of mental health, family violence, child protection and drug and alcohol services highly regarded.
• Experience in Person Centered Planning, support coordination and facilitation.
• Demonstrated experience and commitment to supporting people with a disability to participate fully in their community.
• Sound knowledge of support coordination practice, assessment, family dynamics, community support networks and services available to people with a disability and/or their families
• Demonstrated ability to effectively manage use of time in fast paced complex service environment
• Ability to meet set KPI’s on a fortnightly basis.
• Ability to use relevant technology including phones, computers and consumer data systems.
• Demonstrated ability to work effectively as part of a team as well as work independently, including office based or remote off-site locations.
• Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
• Current Victorian Drivers’ Licence.
• Willingness to undertake relevant pre-employment screening and checks - including NDIS worker screening check, Police Check, Pre-Employment Medical and Working with Children's check
• Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights

How to Apply
If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter.

If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Recruitment Team via phone +613 8794 1349 or email opportunities@windermere.org.au. Please do not email applications, instead click the "Apply" button.

You belong at Windermere
At Windermere, we believe that diverse teams build stronger communities. We want every single person who works with us to feel genuinely safe, valued, and celebrated for exactly who they are - regardless of their background, identity or identity expression.

For us, inclusion isn’t a checklist, it is the heartbeat of our culture. We are deeply committed to walking alongside Aboriginal and Torres Strait Islander peoples through our Reconciliation Action Plan, and we actively nurture a safe, affirming workplace for our LGBTIQA+, CALD, and disability communities. We welcome unique perspectives and encourage people with varied work and life experiences to apply.

Don't meet the key selection criteria but interested in future roles? Visit our website to sign up to our mailing list and stay up to date with our current vacancies.