Summary

Avanade is growing, and we seek passionate and driven technology professionals to join our Managed Services team delivering continuous value to our client’s businesses.  

We are seeking a Service Delivery Manager experienced in Dynamics ERP F&O delivery to join our Shared Services Delivery Team. This role works in close partnership with our customers, ensuring high-quality delivery and driving overall operational excellence. 

You will play a pivotal role in maintaining the client relationship and being part of the broader team that supports our clients’ environments. The ideal candidate will bring leadership capabilities along with a proven track record in successful service delivery. 

Day to day, you will: 

• Act as the primary liaison for assigned clients, building trust and proactively overseeing their IT needs and client relationship. 

• Monitor service delivery, troubleshoot issues, and coordinate rapid resolution to maximise uptime and user experience. 

• Provide clients with regular service delivery reports, highlighting system health, service metrics, and actionable insights. 

• Grow revenue by identifying upselling and cross-sell opportunities. 

• Cultivate long-term partnerships with clients, vendors, and internal teams, acting as a trusted advisor for technology delivery. 

• Champion client interests and feedback within Avanade, driving service improvements and innovation. 

• Organise client meetings, business reviews, and educational events to enhance engagement and demonstrate value. 

• Follow delivery management and governance guidelines for managed service portfolio. 

• Drive contracts to utilise the relevant suite of delivery tools and systems to enhance delivery rigor.