General Manager – Client Engagement

General Manager – Client Engagement

Full Time | Remote | Southeast Queensland |

Lead Growth. Build Relationships. Shape the Future of SHEPHERD.

SHEPHERD is looking for a commercially driven General Manager – Client Engagement to turn strong relationships, technical credibility and a proven delivery reputation into our next phase of growth.

This is an opportunity for a leader who knows how to build trusted client relationships, identify opportunities and turn them into quality, sustainable revenue. You’ll continue to enhance what has already made Shepherd a success, whilst having the autonomy to help shape our next growth chapter, including building the processes, systems, discipline and team that will support our future growth.

This Opportunity

This isn’t a role where you simply manage from the sidelines. Initially, you’ll be a player and coach.  Personally leading priority accounts, developing new client relationships, managing opportunities and converting a strong pipeline, while simultaneously building the Client Engagement function, team and commercial framework.

You’ll bring structure and accountability to how SHEPHERD approaches growth, including:

• Developing and executing priority client and account strategies.
• Building and managing a visible, qualified sales pipeline.
• Identifying and converting new client opportunities, extensions, renewals and expanded engagements.
• Leading opportunity qualification and bid/no-bid decisions.
• Strengthening SHEPHERD’s commercial processes, systems and reporting.
• Building trusted relationships with key clients and decision-makers.
• Developing and leading the Client Engagement team as the function grows.
• Working closely with operational General Managers to ensure commercial opportunities align with delivery capability and client expectations.
• Contributing to SHEPHERD’s growth strategy, budget and commercial performance.

What you’ll bring

You’ll be an experienced commercial, business development, sales or client engagement leader with a proven ability to generate growth through relationships, strategy and execution.

You’ll bring:

• Proven commercial leadership in long-cycle B2B, professional services, infrastructure, government, local government, engineering, civil, asset management, technology-enabled services or a related field
• Demonstrated experience carrying a personal pipeline while coaching or leading others
• Strong account strategy, relationship development and opportunity-conversion capability
• Strong discovery capability: able to understand business problems, stakeholder drivers, decision pathways, urgency and value
• Commercial judgement across revenue, margin, risk, pricing, delivery fit and bid/no-bid decisions
• Ability to lead disciplined pipeline cadence, CRM hygiene and forecast reporting
• Confidence engaging senior executives and technical stakeholders
• Ability to work through procurement, panel and tender environments
• Willingness to travel to regional and client locations
• Authentic, grounded and values-aligned style

The following skills would be valuable so if you have experience in this space please highlight:

• Local government or public-sector infrastructure experience
• Roads, asset management, disaster recovery exposure
• Experience commercialising software, data products or recurring service models
• Experience with technical engineering or asset-intelligence platforms
• Formal problem centric sales training
• Experience scaling a small commercial team where you have been hands on and in the detail of the entire pipeline

Why SHEPHERD and Why this role is Different

  At SHEPHERD, we’re building more than a sales function, this role provides the opportunity to have a genuine impact on the direction and future of the business, collaborate and shape the Client Engagement function, influence commercial strategy and build a team around you.

If you’re a commercially minded leader who thrives on opening doors, creating opportunities, winning work and building lasting client partnerships, we’d love to hear from you.  

Our process and what you can expect from us:

• We will review all applications and shortlist successful candidates for the next stage.
• Shortlisted candidates will be asked to complete a one-way video submission, answering further questions about their experience and suitability for the role.
• We will then shortlist a smaller group to progress to a series of face-to-face interviews. This will also be an opportunity for you to ask questions about the role and what it’s like to work at SHEPHERD.
• Final shortlisted candidates will complete a role-based exercise before a successful candidate is selected.

We value transparency and will keep you informed of your progress throughout the process.

Apply now  If you’re interested in this role, click the ‘Apply’ button to submit your application.  When submitting your application, please ensure you provide the following:

• A cover letter that outlines your knowledge and experience.
• A detailed resume.

A Full Candidate Prospectus is available at: www.shepherdservices.com.au 

For further information, please contact: recruitment@shepherdservices.com.au