In-Clinic Sleep and Pain Program Coordinator

About the role

We are seeking a motivated and organised In-Clinic Sleep and Pain Program Coordinator to support clinics to roll out our sleep program for patients. This role is open to flexible hours depending on your availability and is based around Sydney. In this administrative role, you will drive uptake for the program by providing on-site guidance to clinic administrative staff and physiotherapists, ensuring all participants receive continuous assistance and care throughout the process. You'll create strong relationships with the clinic staff to ensure good administrative processes are managed successfully. You'll work closely with our Melbourne-based Clinic Success team, as well as our Physiotherapist educators and will move from clinic to clinic as more clinics adopt the program. You'll be a strong communicator, able to talk to the patients confidently about the program and assist them to fill in questionnaires and direct them to the next steps of the process.

Key responsibilities

• Travel to clinics predominantly in Sydney and surrounds to assist with the launch and early phase of the program, with occasional travel to regional areas if required

• Help clinic staff understand and execute the program

• Work with the clinic to ensure good administrative processes for reception and clinic staff

• Assist in driving patient engagement through explaining the questionnaires, providing information, answering questions and supporting clinic staff in communicating the program to their patients

• Collect feedback from clinic staff and patients during the implementation phase and report key findings

• Work closely with the Clinic Success team and Physiotherapist educators

About you

• Highly organised with a sharp eye for detail

• Excellent interpersonal skills and feel confident presenting to or leading groups

• Can work effectively on your own and are available to travel between clinic sites, including occasional visits to the SD Labs Headquarters in Melbourne

• Proficient with administrative tools like Google Sheets

• Experience with clinic patient management software is a definite plus

• May have experience supporting clinical trials and are comfortable working within a clinic environment

• Must have a current valid licence

About us

SD Laboratories works with Physiotherapy clinics under the guidance of CEO Dr Prateek Bando, Prof. Tony Goldschlager (Neurosurgeon) and Peter Allen (Head Physiotherapist). This initiative by SD Laboratories aims to integrate clinical research into physiotherapy practice, specifically highlighting how poor sleep - often caused by disorders like insomnia or obstructive sleep apnea - exacerbates pain sensitivity and systemic inflammation. Research demonstrates that by treating concurrent sleep disorders and ensuring proper body support during rest, clinicians can significantly reduce pain severity and sensitivity in chronic pain patients. We are now working with Physiotherapy clinics and clinicians to implement an evidence-informed model of care that puts into place interventions aimed at improving sleep quality to reduce pain into regular Physiotherapy practice.

Your Responsibilities

• On-site program implementation admin support: Travel to clinics predominantly in Sydney and surrounds to assist with the launch and early phase of the program. You may be required to travel to regional areas if, and when, required.

• Admin support: Help clinic staff understand and execute the program. Working with the clinic to ensure good administrative processes for reception and clinic staff. 

• Patient engagement: Assist in driving patient engagement through explaining the questionnaires, providing information, answering questions and supporting clinic staff in communicating the program to their patients. 

• Feedback & reporting: Collect feedback from clinic staff and patients during the implementation phase and report key findings.

• SD Labs: Work closely with our Clinic Success team, as well as our Physiotherapist educators.

Your Experience & Capabilities

• You are highly organised with a sharp eye for detail.

• You possess excellent interpersonal skills and feel confident presenting to or leading groups.

• You can work effectively on your own and are available to travel between clinic sites, including occasional visits to the SD Labs Headquarters in Melbourne.

• You are proficient with administrative tools like Google Sheets. Experience with clinic patient management software is a definite plus.

• You may have experience supporting clinical trials and are comfortable working within a clinic environment.

• You must have a current valid licence.

Are you a student wanting to get some exposure to a clinical setting? Is your background as an athlete or a sportsperson? Do you have experience in a medical, nursing, or physio setting? This is a great opportunity to work together with highly experienced, friendly and passionate people in the clinics and our wider SD Labs team.

We have multiple roles vacant with shifts available 5 days a week, or reduced shifts if you have less availability. Please indicate how many days you can work in your application.

If this role resonates with you, apply now by sending in your resume and a short cover letter. 

Please note, successful applicants will be required to provide valid evidence of Australian work rights and undergo a National Police Check as a condition of employment.