The Opportunity
The IP Engineer is responsible for the monitoring, operation, maintenance, and support of critical IP network infrastructure within the Operational Command Centre.
The role ensures the availability, performance, resilience, and operational integrity of IP-based services through proactive network monitoring, incident management, fault diagnosis, service restoration, and change support activities. Operating within a 24x7 environment, the IP Engineer plays a key role in maintaining customer services, minimising network impact, and supporting the delivery of reliable telecommunications and data networking services.
Working closely with Engineering, Customer Operations, Service Delivery, Carriers, Vendors, and Field Services teams, the IP Engineer supports operational excellence and network reliability across critical network environments.
*Australian Citizenship is mandatory as part of the criteria for NV1 clearance. You must fit all the criteria be eligible for NV1 clearance.
What you’ll be doing day-to-day
IP Network Operations
Monitor and support IP network infrastructure and associated services.
Maintain network availability, performance, capacity, and resilience.
Monitor alarms, events, and performance indicators using network management tools.
Identify and escalate network faults, service degradation, and operational risks.
Support day-to-day operational activities across IP network platforms.
Maintain operational awareness of planned and unplanned network events.
Fault Management and Incident Response
Investigate and troubleshoot IP network faults and service issues.
Manage network incidents through to restoration and closure.
Perform technical analysis to identify root causes and restoration actions.
Escalate complex issues to senior engineers and specialist support teams.
Support major incident management activities during network outages.
Coordinate technical resources to minimise service disruption and customer impact.
Ensure incident records and documentation are maintained accurately.
Service Restoration and Service Assurance
Lead restoration activities for customer and network-impacting incidents.
Validate service recovery and confirm restoration outcomes.
Monitor network performance and service quality metrics.
Identify recurring faults and emerging service risks.
Support proactive initiatives to improve service reliability and customer experience.
Contribute to performance reporting and operational reviews.
Change and Maintenance Activities
Support implementation of approved network changes and maintenance activities.
Review change impacts and operational requirements.
Participate in change execution, validation, and monitoring activities.
Escalate risks identified during implementation activities.
Support maintenance windows and planned outage activities.
Ensure all changes are documented in accordance with operational processes.
Customer and Stakeholder Support
Provide technical support for customer-affecting incidents and service issues.
Coordinate with customers, carriers, service providers, and field teams.
Provide timely updates on incidents, outages, and restoration progress.
Support customer communications during service-impacting events.
Build effective working relationships with internal and external stakeholders.
Operational Documentation and Reporting
Maintain accurate incident, fault, and operational records.
Update operational procedures, runbooks, and technical documentation.
Contribute to post-incident reviews and lessons-learned activities.
Produce technical reports and operational updates where required.
Ensure documentation remains accurate and current.
Continuous Improvement
Contribute to operational improvement initiatives.
Support problem management and root cause analysis activities.
Identify opportunities to improve network monitoring and operational efficiency.
Assist with automation and service improvement initiatives.
Participate in technical training and knowledge-sharing activities.
What you’ll bring to the role
3+ years' experience in Network Operations, Service Assurance, IP Engineering, or Network Support environments.
Experience within carrier, wholesale, managed services, or critical infrastructure environments.
Experience supporting MPLS, Carrier Ethernet, or SD-WAN services.
Experience supporting Government, Defence, or Emergency Services networks.
Experience supporting enterprise or carrier-grade IP networks.
Experience troubleshooting IP network incidents in production environments.
Understanding of routing, switching, and IP networking fundamentals.
Experience working within a 24x7 operational support environment.
Experience using network monitoring and fault management systems.
Strong customer service and stakeholder communication skills.
Degree, Diploma, or equivalent industry experience in Information Technology, Telecommunications, Engineering, or a related discipline.
