UAT Test Manager

Must Have Skills:

·         Strong understanding of UAT methodologies, business process validation, and acceptance criteria.

·         Proficient in test case design, traceability to business requirements, and defect lifecycle management.

·         Excellent stakeholder management and communication—able to align business, product, and engineering.

·         Ability to plan and run structured UAT cycles under tight timelines, with clear status reporting.

·         Proven experience with Azure DevOps Work Items and Boards

·         Familiarity with test automation strategies for CX and performance/volume testing for calls.

·         Experience with contact center platforms (Contact Centre (CCaaS) and Copilot Service Workspace (CSW)) and telephony concepts (IVR)

Nice to Have Skills:

• Prior experience in insurance domain is a plus