Product Specialist (Wheelchair and Seating)

About ILS

Independent Living Specialists (ILS) has evolved over the last 20 years to be the largest supplier of Assistive Technology equipment in Australia. We have 60 stores and over 650 team members located in the ACT, NSW, Queensland, Victoria and South Australia, and are continuing to expand our footprint.

Our AT Equipment Specialists are experts in Assistive Technology and equipment prescription. Committed to delivering exceptional services, our team work alongside the wider allied health community, as well as the general public, hospitals, and residential aged care facilities across Australia. In doing so, we champion comfort, dignity, independence and improved quality of life.  

Are you ready to take the next step in your career? ILS is seeking a motivated and customer-focused Equipment Product Specialist (Wheelchair and Seating) to join our dynamic team servicing the Canberra region and surrounds. This is your chance to make a real impact in the community while building a rewarding future with one of Australia’s leading healthcare equipment providers.

About The Role

At ILS Rehab we are specialists in seating, mobility and wheelchair prescription. We offer choice and are passionate about finding the best clinical and functional assistive technology solution for each of our clients. As a member of our team, you will have an in-depth knowledge of seating and mobility prescription and provide support before, during and after equipment trials. You will work closely with the allied health community to ensure your clients are supported to achieve good clinical and functional outcomes.

Your Responsibilities

• Conduct seating and mobility assessments and equipment trials.

• Prescribe seating and mobility solutions for clients based on identified clinical and functional needs.

• Build and maintain strong relationships with allied health professionals and clients through exceptional customer service and product expertise.

• Create new business opportunities by delivering clinical education sessions and product in-service events for both new and existing referrers.

• Achieve and exceed sales targets and key performance indicators to drive growth and business success.

Required Skills

• Occupational Therapist (or other relevant allied health professional) with relevant Disability or Rehabilitation experience would be an advantage.

• Industry experience as an Equipment Product Specialist (desirable).

• Background in sales or customer-facing roles preferred, with confidence in conducting product trials.

• Demonstrated success in building and maintaining strong customer relationships.

• Ability to provide education and support health professionals, clients, and their families, ensuring clear understanding of equipment benefits and applications.

• Empathetic and client-focused approach with a genuine passion for improving client outcomes.

• Outstanding communication skills, both verbal and written, with the ability to engage diverse audiences and build trusted relationships.

• Strong organisational and time management skills.

• Proven ability to meet KPIs and drive positive outcomes

• Physically capable and comfortable with adjusting equipment and manual handling to move and transport equipment for trials and demonstrations.

• Flexibility and willingness to travel within your designated territory.

Licences and Compliance Checks

• A full Australian driver’s license

• National Police Check

• Working with Children check

• NDIS Worker Screening Check

• Australian citizenship or Australian permanent residency

• Vaccinations (flu and covid 19 including booster or medical exemption)

Why Join Us?

At ILS, we invest in our people so they can thrive in their careers and make a meaningful difference. As part of our team, you will enjoy:

• Competitive salary package designed to reward your skills and contribution.

• Quarterly incentive scheme to recognise strong performance.

• Fully maintained company vehicle, laptop, and mobile phone provided.

• Comprehensive induction program with full product training to set you up for success.

• Ongoing mentoring, support and professional development opportunities, including workshops led by industry experts and the ILS Education group and access to our development program.

• Work-life balance benefits, including hybrid working options, company paid parental leave and an additional day of leave on your birthday.

• Health and wellbeing support, with access to our Employee Assistance Program and Health and Wellness Platform.

• A rewarding career - working within a supportive and collaborative team in a role that makes a meaningful impact on the lives of our clients.

To submit your application, click the 'apply' button. If you require further information, please contact the People and Culture Team at ••••@ilsau.com.au 

To view all ILS job opportunities, visit ilsau.com.au/working-at-ils/