Casual Administration & Customer Service Operator

• Adelaide Branch

• Casual Position

• Parking on site

• Available for immediate start

Who are Direct Couriers?

Direct Couriers is an Australian-owned courier company established in 1983 and now one of the leading logistics and transportation providers across Australia and New Zealand. With over 1,500 team members, we deliver reliable same-day, overnight and international solutions for businesses of all sizes.

At Direct Couriers, our people are at the centre of everything we do. We pride ourselves on a supportive, inclusive workplace where team members are treated like family and encouraged to grow. We invest in our people, promote from within wherever possible, and hire with the future in mind, not just for today's role, but for the opportunities ahead. If you're looking for a workplace that values development, teamwork and long-term careers, you'll feel right at home here.

Whats the Role

The Casual Administration & Customer Service Operator provides flexible, on-call support to the Administration and Customer Service team in Adelaide. The role combines customer service duties, receiving and monitoring phone bookings and live chats from clients in an efficient and courteous manner, with general administration support as directed by the Administration & Customer Service Manager.

Day to day, you can expect to: 

• Answer inbound calls and respond to live chat enquiries from clients

• Process phone bookings accurately and efficiently

• Liaise with drivers and branch staff to resolve queries

• Provide general administration support, including data entry and filing

• Assist with ad hoc tasks as directed by the Administration & Customer Service Manager

This position is ideal for someone early in their career who is eager to learn, develop new skills and grow with a successful, fast-paced organisation.

Why should you apply

This role offers an excellent opportunity to start a career within the logistics and transport industry, with the chance to master different technologies, engage with customers, multi-task and problem solve.

You will receive full training and be faced with new challenges and queries each day, which keeps the role both busy and exciting.

If you are motivated, organised and enjoy supporting others to succeed, this role will give you the foundation to grow professionally while contributing meaningfully to the team.

What you'll need:

• Strong written, verbal and phone communication skills

• Excellent attention to detail with the ability to manage multiple tasks and deadlines

• Sound computer skills, including proficiency with Microsoft Office

• A proactive, reliable attitude with a genuine willingness to learn and grow with the business

We are looking for someone who is reliable, enthusiastic, open to learning and a team player who wants to grow with the business and take on increasing responsibility over time.

If you are seeking a casual opportunity with a well-established company that values its people and offers a dynamic, supportive work environment, we would love to hear from you.

Click "Apply Now" to submit your application today.

Please note: only shortlisted candidates will be contacted. No agencies please.