Client Advisor (Full-Time, Castlereagh)

Responsibilities

Sales & KPIs

• Sales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.

• KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.

Clienteling

• Client Engagement: Retain existing clients and the recruit new and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships.

• Client data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.

Product (care & knowledge)

• Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling. Act as a point of reference for the store staff team on knowledge and storytelling techniques.

Operations

• Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more. Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management.

• Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities. Support junior staff in the effective use of these tools (when applicable)

Team

• Communicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies.

• Mentor junior staff to achieve exceptional client service and sales performance.

Core Competencies

• Team Collaboration: Fosters a cooperative and supportive environment, contributing to collective success through seamless teamwork.

• Mentorship and Knowledge Sharing: Guides and empowers colleagues, cultivating a culture of continuous learning and growth.

• Strategic Communication: Demonstrates clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders.

• Operational Acumen : Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations.

• Proactive Problem-Solving: Anticipates needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction.