Senior Project Officer

Senior Project Officer

Clerk Grade: 9/10
Employment Type: Full Time, Temporary until 30th June 2028
Hybrid vs In-office requirements: Hybrid (with main offices in Parramatta, Maitland, Lithgow, Gosford and Wollongong)

An exciting opportunity have arisen for Senior Project Officers to join the Optimisation and Project Delivery division with the Revenue NSW Fines and Debt pillar.  This role sits in the F&D Program delivery squad that plays a critical role in delivering outcomes for Fines and Debt Ecosystem program.

This SPO role will lead the Business Partner Hub project which is a strategically important initiative focused on enhancing the business partner experience and driving digital transformation. The role offers valuable exposure to a large-scale, high-profile program of work with significant organisational impact.

Your day-to-day

• Provide people leadership, including coaching, to direct reports
• Monitor and manage several complex projects, from end to end
• Engage with both internal and external stakeholders to coordinate project planning, research and delivery
• Facilitate the use of Fines and Debt’s shared delivery framework (for delivery projects and other initiatives)
• Prepare recommendation packs for the Fines and Debt executive and facilitate project-related workshops and working groups
• Provide regular updates on project / program progress for all formal governance reporting
• Coordinate resource management across the program, including capability planning and procurement of external services
• Support benefit tracking and realisation planning, ensuring alignment with business case outcomes.
• Facilitate access to data and insights capability across projects, enabling evidence-based decision-making and performance monitoring.

To be successful in this role you will demonstrate:

• Experience leading and overseeing all aspects of project development, implementation and closure, across complex projects or programs, including project plans, and meeting reporting requirements, to ensure project outcomes are achieved on time, on budget, to quality standards and in line best practice project management principles (agile, with an understanding of Waterfall and hybrid)
• Demonstrated experience applying human centred design (HCD) to understand complex problems and identify solutions and new approaches to delivering customer outcomes
• Forming strong, collaborative relationships with business partners, professional stakeholders, third-party vendors and other team members
• Having excellent communication skills and being able to manage customer and stakeholder expectations
• Preparing and supporting Steering committee and governance meetings, including leading project working groups, as needed and take the lead role in managing risks and governance reporting
• Planning, problem solving and analytical skills with the ability to work through issues with complexity and guide others in the resolution of problems
• Demonstrating your ability to maintain stable performance under pressure and/or opposition (such as time pressure, ambiguity, uncertainty, and stakeholder resistance)
• Lead, coach and develop project teams and others in the division

What we need from you

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

For enquiries regarding this position, please contact Zac Alex, Program Manager (Asish.Alex@revenue.nsw.gov.au).

About Revenue NSW

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong.

Salary Grade 9/10, with the base salary for this role starting at 133,348 base plus superannuation.

Click Here to access the Role Description  For enquiries relating to recruitment please contact Thomas Ting-Shelley via thomas.ting-shelley@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: Monday 14th of September at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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