Trade Customer Service

Trade/Counter Salesperson – Keilor Park

Vic Air Supplies is a leading Australian-owned supplier of heating, cooling, ventilation, and Sheetmetal products to the domestic and commercial industry. Proudly operating for over 30 years, we have built a reputation for quality products, excellent service and strong relationships with our trade customers.

About the Role

We are seeking a motivated and customer-focused Trade Customer Service / Counter Salesperson to join our busy Keilor Park branch. This is a hands-on, customer-facing role supporting trade customers via counter service, phone, and email, ensuring orders are processed accurately and delivered on time.

This position suits someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in being reliable and supportive within a team.

*Our Trading hours are Mon-Fri 7:30am-4:30pm (closed Sat & Sun)

Key Responsibilities

• Deliver high-quality service to trade customers at the counter, over the phone, and via email

• Process customer orders accurately (quotes/orders/invoices as required)

• Pick and coordinate orders, ensuring correct product selection and readiness for dispatch/delivery

• Liaise with warehouse/dispatch to prioritise urgent and scheduled deliveries

• Troubleshoot customer issues and provide practical solutions (stock availability, substitutions, delivery timing, etc.)

• Maintain accurate records and follow internal processes to ensure smooth order flow

• Contribute to a positive, cooperative team culture and support colleagues when needed

Role Requirements

• Strong computer literacy (comfortable working across systems and email daily)

• Team-first attitude: reliable, supportive, and willing to help others when required

• Positive, motivated, and customer-focused mindset

• Attention to detail - no errors

• Ability to work efficiently in a high-volume, trade counter environment with competing priorities

Preferred Experience / Skills

• Experience in trade customer service, counter sales, or similar customer-facing roles

• HVAC/Heating/Cooling industry knowledge is highly regarded but not essential to apply

• Experience using ERP systems such as Microsoft Dynamics NAV (or similar), plus strong working knowledge of Microsoft Excel/Office

• Strong organisational skills and attention to detail (accuracy is critical for orders and picking)

• Is confident speaking with trade customers and handling multiple orders at once

• Learns systems quickly and enjoys working in a practical, solutions-based role

• Is dependable, upbeat, and contributes positively to a team environment

• Australian citizenship or permanent residency is required

What We Offer

• Competitive salary package

• Stable role with a long-established, reputable Australian business

• Supportive team environment where service and teamwork are valued

• Opportunity to learn and grow within the business

• If you have the skills and experience to thrive in this role, we'd love to hear from you. Please apply by submitting your resume