Credit and Collections Consultant

About 1st Energy

Established in 2015, we are a growing energy company currently servicing New South Wales, Victoria, Queensland, South Australia and Tasmania. We are a 100% Australian based workforce and provide energy that reflects the real cost of doing business whilst providing our customers confidence and peace of mind that we care about them.

Due to recent growth in our business, 1st Energy is now seeking an experienced collection and credit professional to assist in the success of this critical function of our business.

We are looking for a proactive credit professional who will thrive in a growing retailer environment where there is a real opportunity to accelerate your career growth. If this sounds like you apply now as we are looking to fill this role immediately.

Responsibilities will include:

• Inbound and outbound collection calls across our residential and small business customer base whilst adhering to 1st Energy’s collection procedures and policy guidelines

• Manage ad-hoc collection campaigns as directed by the Credit Manager

• Review and process account disconnections for non-payment

• Negotiate appropriate resolutions and follow through across account re-connections

• Manage escalated customer calls within policy guidelines

• Manage on-boarding of our customers into the 1st Energy hardship program

• Establish and maintain cross functional relationships across the business to improve customer satisfaction.

• Be a proactive team member, not afraid to recommend process and policy solutions that will improve the financial performance of the overall credit function

To be successful:

• A sound knowledge of receivables/credit, within the energy retail sector is preferred

• A sound knowledge of relevant energy retail codes is essential – including but not limited to the Victorian Energy Retail Code, National Energy Retail Rules, Debt collection guideline for collectors & creditors and The Privacy Act 1988 (Privacy Act)

• Strong communication, negotiation and conflict resolution skills

• Exceptional customer service skills within a credit / collections environment is required

• Solid written, listening and communication skills

• Ability to add value to the overall performance of the team and its processes

• Applicants with prior systems experience across Orion or Engage will be highly regarded

What makes 1st Energy a great fit for you?

You’ll be part of a fast-growing team that provides a quality customer experience. Our team has years of experience in the retail energy industry, here in Australia and internationally and have now come together to build a better energy partner for the Australian people. If you like working with a generous, supportive, high-performing team, 1st Energy is where you want to be!

In addition, we offer:

• Competitive remuneration

• Great CBD location

• A collaborative work environment

• Accelerated career development — as well as unlimited growth potential.

To apply for this role please send a covering letter of no more than one page outlining why you will be the best candidate for this role and send along with your resume.