Repair Coordinator/Case Manager

About the Company:

ProBuild Australia, established in 2005, has an outstanding reputation in the insurance property repair industry, specialising in domestic and commercial repairs and working alongside many of Australia’s largest insurers. Due to sustained growth, ProBuild Australia is seeking an experienced Repair Coordinator / Case Manager to join our high-performing team. Following our recent relocation to our modern Somerton Park head office, this expansion has allowed our team to grow and further strengthen our claims management and service delivery capabilities.

Role summary:

As a Repair Coordinator / Case Manager, you will play a key role in supporting our Supervisors and Estimators while managing a portfolio of insurance building repair claims from allocation through to completion.

Acting as a central point of contact between customers, insurers, trades, suppliers, supervisors, and estimators, you will help ensure repairs are delivered efficiently, within budget, and in line with insurer service standards. This role combines customer service, administration, coordination, and problem-solving, making it ideal for someone who enjoys working in a fast-paced team environment.

Key Responsibilities

• Provide day-to-day administrative and operational support to Supervisors and Estimators

• Manage a portfolio of insurance building repair claims from commencement through to completion

• Coordinate trades, suppliers, customers, and internal stakeholders to ensure repairs progress efficiently

• Liaise daily with insurers, homeowners, tenants, and contractors

• Schedule inspections, repairs, and trade appointments

• Review reports, scopes, quotes, invoices, and supporting documentation

• Monitor claim progress and follow up outstanding actions to ensure key deadlines are met

• Maintain accurate claim notes and job records within company systems

• Assist Supervisors and Estimators with claim administration, job tracking, and customer communication

• Resolve customer enquiries and repair-related issues in a professional and timely manner

Skills and Experience

• Previous experience in insurance repairs, insurance claims, building, construction administration, case management, or a similar coordination role

• Excellent verbal and written communication skills

• Highly organised with the ability to prioritise and manage multiple tasks

• Strong administrative skills and attention to detail

• Ability to work in a fast-paced environment and meet deadlines

• Proficient in Microsoft Office (Word, Excel, and Outlook)

• Experience using job management, claims management, or scheduling systems is highly regarded

• A positive attitude with a proactive and solutions-focused approach

• Ability to work both independently and as part of a team

Why Join ProBuild Australia?

• Receive one-on-one mentoring and coaching from ProBuild Australia's Training Facilitator

• Supported individual development and genuine career growth opportunities

• Positive, supportive, and inclusive team culture

• Competitive remuneration package

• National company with strong insurer partnerships and consistent workflow

• Ongoing training and professional development

• Opportunity to build a long-term career within the insurance building industry

The fun stuff:

Regular breakfast, morning tea and lunches for staff bonding

Friday afternoon drinks and platter to end the week 

How to apply

If you are interested in working with a dynamic and friendly team and have the required skills please contact us, click and APPLY now. 

Or email to *****@probuildaustralia.com.au