Network Operation Center Assistant

AMK BizSolution

AMK BizSolution

Report To:

Senior Network Operation Center Manager

Location:

Head Office

Closing Date:

07-Sep-2026

Job Description

Job Responsibilities:

First line support to all users on IT and Core banking related queries.Responsible to include and register initial assessment, assignment, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.Be Patient and professionally Communication by phone, E-mail and SMS.Follow-up colleagues inside AMK to provide service to our clients with response in timely manner.Gather user’s information and determine the issue by evaluating and analyzing the symptoms. Escalate to next level if the problem can’t be solved by service desk and they will be working with network, server engineer system maintenance or core banking support to find the resolution client.Follow AMK’s standard policies and procedures.Report the incidents, requests and suggestion to IT Infrastructure manager.Manage the service request or problem with efficiency support to user’s incidents within the agreed service level agreement (SLA).Monitor the system including Network, Servers, Security Camera and provide preventative reports on any suspicious finding.Report on operational tasks and maintenance in Monthly basis..

Qualification And Experiences:

Bachelor degree in Computer Science/Related field or higher.At least 1-year experience in IT operation support/NOC in Bank/MFI or ISP is preferred.Understanding the micro-finance sector is preferable.Willing to work independently or as a team and travelling to province.Good communication, facilitation and good interpersonal skills.Good written and spoken English.Honest, Innovative and flexible.

Job Responsibilities:

First line support to all users on IT and Core banking related queries.Responsible to include and register initial assessment, assignment, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.Be Patient and professionally Communication by phone, E-mail and SMS.Follow-up colleagues inside AMK to provide service to our clients with response in timely manner.Gather user’s information and determine the issue by evaluating and analyzing the symptoms. Escalate to next level if the problem can’t be solved by service desk and they will be working with network, server engineer system maintenance or core banking support to find the resolution client.Follow AMK’s standard policies and procedures.Report the incidents, requests and suggestion to IT Infrastructure manager.Manage the service request or problem with efficiency support to user’s incidents within the agreed service level agreement (SLA).Monitor the system including Network, Servers, Security Camera and provide preventative reports on any suspicious finding.Report on operational tasks and maintenance in Monthly basis..

Job Responsibilities:

First line support to all users on IT and Core banking related queries.Responsible to include and register initial assessment, assignment, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.Be Patient and professionally Communication by phone, E-mail and SMS.Follow-up colleagues inside AMK to provide service to our clients with response in timely manner.Gather user’s information and determine the issue by evaluating and analyzing the symptoms. Escalate to next level if the problem can’t be solved by service desk and they will be working with network, server engineer system maintenance or core banking support to find the resolution client.Follow AMK’s standard policies and procedures.Report the incidents, requests and suggestion to IT Infrastructure manager.Manage the service request or problem with efficiency support to user’s incidents within the agreed service level agreement (SLA).Monitor the system including Network, Servers, Security Camera and provide preventative reports on any suspicious finding.Report on operational tasks and maintenance in Monthly basis..

Qualification And Experiences:

Bachelor degree in Computer Science/Related field or higher.At least 1-year experience in IT operation support/NOC in Bank/MFI or ISP is preferred.Understanding the micro-finance sector is preferable.Willing to work independently or as a team and travelling to province.Good communication, facilitation and good interpersonal skills.Good written and spoken English.Honest, Innovative and flexible.

Qualification And Experiences:

Bachelor degree in Computer Science/Related field or higher.At least 1-year experience in IT operation support/NOC in Bank/MFI or ISP is preferred.Understanding the micro-finance sector is preferable.Willing to work independently or as a team and travelling to province.Good communication, facilitation and good interpersonal skills.Good written and spoken English.Honest, Innovative and flexible.

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