Rooms Division Manager

Position Summary:

• Join our Ladies and Gentlemen and oversee and direct all aspects of departmental operations 

• You will have full accountability for sales, profit, guest satisfaction, associate satisfaction, operations, and stock management and will be required to monitor performance against budget 

• Manage day-to-day operations and ensure the quality and standards of the hotel and guest expectations are met 

• Review reports and financial statements to determine Rooms operations performance against budget 

• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties 

• Manages staffing levels to ensure that guest service, operational needs and financial objectives are met 

• Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations 

• Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings 

• Understand and manage the impact of the department’s operations on the overall property financial goals and objectives to achieve or exceed goals. 

• Develop and manage relationships with key stakeholders, both internal and external. 

• Ensure you and the team uphold all company policies and procedures whilst demonstrating the Hotel’s core values. 
   

About You: 

• Experience with OPERA property management system or similar 

• Relevant experience in a similar managerial role 

• Working rights in Australia 

• Enthusiastic to escalate your career 

• Self-motivated, driven and energized in a fast-paced environment 

• Armed with smart solutions and a can-do attitude 

Our Benefits:  

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program  

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend  

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness 

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!