Principal Advisor (Medical Condition Reporting)

The Medical Condition Reporting (MCR) Unit within the Department of Customer Services, Open Data and Small and Family Business provides a state-wide service responsible for administering legislative requirements relating to medical fitness to drive in Queensland.

All Queensland licence holders are legally required to be medically fit to drive and must notify the Department of Transport and Main Roads (TMR) of any long-term medical condition, or any change in condition, that may impact their ability to drive safely.

The team is committed to delivering high-quality service, advice and interpretation of legislation, policy and procedures to customers, staff and external stakeholders. As Principal Advisor, you will play a key role in supporting the team to apply relevant legislation, policy and guidance to make informed decisions that directly impact licensing outcomes and contribute to road safety across Queensland.

Tasks specific to the Principal Advisor position in the MCR Unit may include but are not limited to are:
• Lead and manage a high-performing team responsible for administering and making decisions related to Medical Condition Reporting within the licensing service.
• Develop and maintain effective working relationships with peers, customers and other stakeholders (both internal and external to the department.
• Provide advice and support directly to customers in relation to licensing matters, including managing and responding to customer complaints.
• Support team members in complex customer escalations and reconsiderations of decisions.
• Contribute to recommendations and provide strategic advice to senior and executive management including the preparation and review of complex reports, briefing notes, submissions and other correspondence in line with departmental standards.
• Drive continuous and business improvement initiatives and lead business improvement and change projects to enhance service delivery and operational efficiency.
• Collaborate with the Director and Manager (Client Service Delivery) to foster a positive team culture that promotes effectiveness, efficiency and the achievement of departmental outcomes.

CDSB provides flexible work arrangements, long-term job security and attractive salaries and benefits to bring out the best in our team. We prioritize learning and development opportunities to help you grown your career, offering support and training programs.

Applications will remain current for a period of up to 12 months from the closing date and may be considered for other vacancies (identical or similar) which may include an alternative employment basis where permitted.

Job Ad Reference: QLD/700035/26

Closing Date: Thursday, 17 September 2026