Customer Advisor Relief – Port Macquarie, NSW

At Regional Australia Bank, we're proud to be a customer-owned bank that puts people, relationships and communities at the heart of everything we do.

• $32.50 per hour + Superannuation + Leave Loading
• Full-Time, Permanent | Monday to Friday | 8:45am to 5:15pm
• Port Macquarie based | Providing relief across Port Macquarie, Wauchope, Laurieton and Kempsey branches

Before You Apply

The role involves regular travel, changing work locations and individual Key Performance Indicators (KPIs). We do our best to plan travel requirements well in advance. However, because this is a relief position, branch assignments may occasionally change at short notice to support unplanned absences and business needs.

A pool vehicle is available for travel whenever possible. When a pool vehicle is unavailable and you are required to use your own vehicle for approved work-related travel, mileage will be reimbursed in accordance with company policy. As a result, an unrestricted Driver's Licence and access to a reliable vehicle are essential requirements of this role.

Applicants must also have ongoing full-time working rights in Australia.

Be the Friendly Face Our Communities Count On

Port Macquarie will be your home branch and, when relief is not required elsewhere, this is where you'll be based. You'll also support our branches in Wauchope, Laurieton and Kempsey, giving you the opportunity to work with different teams, build strong community connections and develop broad banking experience across the region.

About Regional Australia Bank

For more than 55 years, we've been helping regional Australians achieve their financial goals through trusted advice, personalised service and innovative banking solutions. We are passionate about supporting local communities and creating an inclusive workplace where our people can learn, grow and thrive.

🌻 The Role

As a Customer Advisor, you'll play an important role in delivering exceptional customer experiences while helping customers achieve their financial goals.

Your responsibilities will include:

• Assisting customers with account openings, transactions and everyday banking needs
• Building strong customer relationships and identifying suitable products and services
• Supporting customers with digital and self-service banking solutions
• Proactively connecting with customers through outbound calls
• Identifying quality referral opportunities for lending and specialist teams
• Participating in community engagement and local business development activities
• Processing customer requests accurately and in line with banking policies, procedures and regulatory requirements
• Providing support to different branch teams across the region as needed

🎯 Customer Service + KPIs

Outstanding customer service is at the core of this role. Alongside delivering exceptional experiences, Customer Advisors work towards individual KPIs and measurable performance expectations.

These include:

• Outbound customer contact activities
• Community engagement initiatives
• Referral opportunities
• Customer service outcomes
• Personal performance and development goals

You'll be comfortable working towards targets, taking ownership of your results and actively participating in performance and development conversations.

🌟 About You

Banking experience isn't essential. We can teach you banking.

We're looking for someone who is:

• Passionate about delivering exceptional customer service
• Friendly, confident and comfortable building relationships
• Proactive and willing to initiate conversations with customers
• Comfortable working towards individual KPIs and performance targets
• Adaptable and able to quickly adjust to different teams and branch environments
• Organised, reliable and detail-focused
• Comfortable with regular travel and occasional short-notice changes to work location
• The holder of an unrestricted Driver's Licence with access to a reliable vehicle

Previous experience in banking, financial services, retail, hospitality, customer service or cash handling will be highly regarded, but your attitude, customer focus and willingness to learn are what matter most.

Why Work With Us?

At Regional Australia Bank, we invest in our people and recognise the value they bring.

Our benefits include:

• Fee-free banking
• Concessional personal and home loans
• Reward and recognition programs
• A paid day off on your birthday
• A $250 annual wellness voucher
• Employee Assistance Program (EAP)
• Ongoing learning, training and development opportunities
• The opportunity to work with a supportive team in a purpose-driven organisation

Want to Know More?

If you're looking for a role that offers variety, community connection and the opportunity to build a rewarding career in banking, we'd love to hear from you.

For a confidential discussion, please contact:

Jenaya Arndell | Branch Leader
📞 02 6771 6965
📧 jarndell@regionalaustraliabank.com.au

Applications close: Sunday 20 September