On Road Marketer/Membership Clerk

Description of position:

Meets with current and prospective members to increase membership sign ups and warehouse sales. Attends and participates in local community events to promote excellent community relations. Contacts expired members to encourage membership renewals. Working very closely with Business members to coordinate the bulk purchase process, building strong relationships with current/new trade members.

Daily tasks and responsibilities:

• Canvasses businesses in the warehouse sales area in person and by phone to promote membership and foster sales. Conducts research to identify best prospects. Calls expired members from computer list to remind about membership renewal. Follows safety, security and departmental procedures.
• Meets with business owners and assesses businesses to determine Costco products and services that offer benefit to the member. Assists business with merchandising ideas and special orders. Contacts business members about special promotions, new items and road shows, using persuasive skills to promote memberships.
• Meets with large businesses to discuss employee membership eligibility. Schedules and conducts on-site membership sign up events. Collects funds, keys applications, prints and delivers cards, while driving personal vehicle.
• Completes daily activity log and tracks sales increases, sign ups, appointments, calls and incentive programs. Prepares periodic profit and loss statement for business development and membership marketing results. Submits clear mileage records and other expense receipts for reimbursement.
• Promotes good community relations by attending and participating in local community events, trade shows, Chamber of Commerce meetings and local charity events.
• Assists Membership/Marketing Manager with formulating and carrying out marketing plan. Creates and tracks membership incentive programs.
• Provides prompt and courteous member service. Maintains Member Spotlight board, updating display. Responds to member concerns using problem-solving skills, tact and discretion. Assists with order pulling and ringing for volume shoppers and at membership counter as necessary.
• Assists with Member Services and Front End duties as necessary.
• Assists in other departments of the warehouse as necessary.

POSITION REQUIREMENTS

Competency Statement(s)

• Communication – Presents oneself in a manner that reflects positively on the Company. Articulates information, both verbally and in writing, in a way that can be easily understood by employees, members, and suppliers and in a manner that results in members buying memberships, products, and services. Quickly and accurately accounts for all forms of money and merchandise and precisely documents totals. Is thorough and detail- oriented. Actively listens to employees, members, managers and takes appropriate action as necessary. Limits communication of confidential information to those individuals with a need to know.
• Member Service - Exhibits a professional demeanour toward others. Unselfishly serves others and assists members, employees, and suppliers in a prompt and effective manner while following company procedures. Is proactive and reacts quickly and appropriately in identifying problems, finding solutions and making sound decisions consistent with Costco’s Code of Ethics.
• Self-Motivated - Well-organised and able to prioritise, multi-task and adhere to deadlines while working independently with minimal supervision. Thinks critically to resolve monetary imbalances and correct appropriately. Maintains a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times. Accepts responsibility for his/her choices and decisions.
• Team Player - Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal. Willingness to perform tasks assigned by supervisors and to assist others as needed.
• Flexibility - Adjusts positively to change in direction or assignment. Ability to do more than one task during a work shift. Proven ability to comply with new programs, methods, practices, and procedures.
• Record of Satisfactory Job Performance - Demonstrates satisfactory job performance as indicated on the most recent review through positive demonstration of Costco’s Success Behaviours.

Qualifications (Costco-specific or industry-specific skills that candidates should possess):

• Education/Training: High school certificate or higher
• Licenses/Certifications: Current and valid Australian Driver’s License required.
• Experience: Costco membership, customer service, sales or comparable experience.
• Knowledge/Skills: Computer, math, customer service experience preferred

MUST BE 18 YEARS OR OLDER

MUST DEMONSTRATE PROOF OF RIGHT TO WORK IN AUSTRALIA