Head of Service Agreements, WA

Head of Service Agreements - Osborne Park WA

We are seeking an experienced and strategic Head of Service Agreements, WA to lead the optimisation of commercial arrangements and ensure the fulfilment of key contractual obligations across our Western Australian portfolio.

Reporting to the Director, Commercial & Optimisation WA, this senior leadership role is responsible for ensuring that Silverchain WA is strongly positioned as a preferred partner across State and Commonwealth funded services.

You will lead a high‑performing team, strengthen commercial capability, and drive transformation that supports financial sustainability and strategic growth.

What's on offer

• Common Law Contract
• Discounts from several retailers, health insurance & fitness providers etc. incl. HBF, Medibank and NIB.
• Social club discounts - cheaper tickets to events & attractions incl. cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more.
• Several recognition and education support programs available.
• Referral Scheme - receive $250 e-voucher, for each friend or family member you refer, who commences work with Silverchain.

What we're looking for

• Qualifications in business, commerce, or a related discipline.
• Significant experience in contract management and commercial strategy in a health or aged care context.
• Deep knowledge of health and aged care funding systems.
• Proven experience enhancing commercial performance and driving transformati.
• Strong interpersonal, negotiation and stakeholder engagement skills.
• High-level problem‑solving capability and commercial acumen.
• Ability to build partnerships and influence at senior levels.
• Understanding of not‑for‑profit healthcare environments (advantageous).

The Role

• Provide effective leadership, setting clear objectives and fostering a high‑performance culture.
• Oversee analysis and evaluation of current commercial practices, operating models, and service agreements.
• Lead management of relationships with government funders, partners and health organisations.
• Provide specialist advice on contract management, pricing, service levels, performance criteria and reporting.
• Develop and monitor contract performance reporting in collaboration with internal stakeholders.
• Drive commercial risk management and ensure visibility across all WA revenue agreements.
• Support negotiation of commercial arrangements and development of business cases.
• Contribute to commercial reform programs and innovative models of care and funding.
• Maintain up‑to‑date knowledge of health and aged care funding systems and industry trends.

Why choose Silverchain

• Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It's a team effort. Best Care is care that is safe, personal, connected and effective.
• We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.
• As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.
• We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click ‘Apply'.

At Silver Chain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.