IAM Engineer

IAM Engineer, Temporary opportunity until end June 2027, based in Sydney CBD + hybrid working options

• Temporary opportunity until end June 2027, with the possibility to extend or make ongoing
• Working with leading IAM technologies
• Salary Range $116,981 - $129,492+ super, commensurate with experience
• Excellent leave entitlements: 20 days annual leave, up to additional 24 days flexible leave and five days compassionate leave.
• Office located in Sydney CBD, with 1-2 days per week office attendance and hybrid working options available

About the Role

Due to an internal promotion the Department of Customer Service is looking to hire an IAM Engineer.

The IAM Engineer role will focus on maintaining and improving the IAM Systems. As a member of the IAM team you will be part of a passionate, highly skilled, collaborative team devoted to the design, implementation and operation of mission critical IAM Services

Working with an experienced IAM team and specialist vendors you will have opportunities to increase your knowledge in key IAM technologies including Okta, SailPoint, Active Directory, Azure AD and Beyond Trust.

If you do not have knowledge of these identity systems but have a good infrastructure background and a passion to learn new technologies, please apply. This is a great opportunity to move into Identity and Access Management. Training will be provided to support the successful candidate upskilling in the IAM technologies.

About you:

To be successful in this role you will be an engineer who is passionate about implementing leading solutions and continual improvement, both to increase security and provide a better user experience.

You should also possess the following attributes:

• You will openly share your knowledge within the team and help mentor junior staff
• You will love learning new technologies and innovate on how to improve existing systems
• Customer focus – we strive to design, build, and maintain high-performance and stable services to meet our customer’s needs.
• Can-do attitude, strong work ethic, and the willingness to tackle big challenges as part of a team

The ideal candidate will demonstrate:

• Experience supporting or demonstrated ability to upskill to support Identity and Access Management technologies, such as SailPoint and Okta
• Knowledge of Active Directory and Azure AD
• Experience in integrating applications with an Identity Provider like Okta
• Experience in documenting complex technical solutions
• Experience with Identity Security Platforms such as Microsoft Defender for Identity & CrowdStrike Falcon Identity Protection
• Familiar with PowerShell script development to support task automation.
• Understanding of key Cybersecurity concepts (Network Security, Security Operations & Administration, Incident Response & Recovery, Identity and Access Management, Vulnerability Management etc.)
• Knowledge of certificates and Public Key Infrastructure (PKI)
• Any knowledge of Beyond Trust or PAM solutions would be beneficial

What we need from you 

To start your journey towards joining our team, please click on the link below and attach an up to date resume (max 5 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills. 

A talent pool may be created to fill future ongoing or temporary opportunities.

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Nicole Turner via nicole.turner@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: 10am Thursday 10th September

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process