Process Analyst

Process Analyst | 12 Month Max Term 

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

About the role 

As part of the Continuous Improvement team, the Process Analyst works independently with the business to analyse and improve processes, technology, and ways of working. The role focuses on identifying inefficiencies and waste, designing improved future-state processes, supporting continuous improvement initiatives, and collaborating with stakeholders, IT, and project teams to deliver measurable gains in productivity, cost, quality, and client service, ultimately driving sustainable improvements in business performance.

What you’ll do? 

•Analyse business processes to identify inefficiencies, risks, and improvement opportunities 
•Investigate root causes and recommend practical solutions across people, process, data, and technology 
•Map and document current and future-state processes and operating models 
•Lead or support continuous improvement initiatives using Kaizen/Lean methodologies 
•Redesign processes to improve efficiency, cost, quality, and client outcomes 
•Develop clear documentation, including SOPs, workflows, and business requirements 
•Support business cases, governance, and process ownership frameworks 
•Assist with testing, UAT, and implementation of process and system changes 
•Engage stakeholders, facilitate workshops, and communicate insights effectively 
•Plan and manage workload, contributing to delivery, risk escalation, and governance standards

What will you bring? 

•Tertiary qualification in Business, Operations, Information Systems, Engineering, or related field (or equivalent experience) 
•Training or certification in continuous improvement or project methodologies (e.g. Lean, Kaizen, Six Sigma, Agile), or willingness to obtain 
•Formal project management certification (desirable) 
•Lean or Six Sigma certification (e.g. Yellow/Green Belt) (desirable)

What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process. 

Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.