General Manager

General Manager

Reports To: Franchise Owner

About School of Rock

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 350 schools and a strong internationally recognised brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music.

The Role

The General Manager runs the show from ACDC to Zappa, creating a safe and inspiring environment where students can achieve their musical and creative potential.

This role is a 12 month maternity relief and is responsible for driving operational efficiency, leading a high-performing team, and increasing the overall profitability and success of the school.

Key Responsibilities

• Deliver an exceptional experience for students and parents, driving engagement and maximising student enrolment
• Lead and support a team of instructional and administrative staff, fostering a collaborative and high-performing culture
• Manage the school’s Profit & Loss (P&L), including budgeting, cost control, and financial analysis
• Plan and execute high-quality events that build community and keep students engaged
• Provide outstanding customer service, including billing, scheduling, and clear communication
• Act as a brand ambassador within the local community, building relationships with businesses, schools, and organisations
• Recruit, onboard, and train staff to ensure success in their roles
• Promote diversity and inclusion, creating a welcoming environment for all
• Monitor and deliver results across key educational and business KPIs
• Oversee marketing, sales, and promotional activities to drive growth
• Ensure a safe and compliant environment for students and staff, including adherence to all safety protocols

Skills & Experience

• 3+ years’ experience in management, sales, marketing, or customer service
• Experience managing a P&L or budget
• Strong customer service focus
• Proven experience recruiting, leading, and managing teams
• Excellent written and verbal communication skills
• Strong problem-solving ability
• Ability to collaborate effectively across diverse groups
• High level of integrity, leadership, and work ethic
• Strong organisational skills and attention to detail
• Experience working with children (preferred)
• Passion for music and the arts
• Entrepreneurial mindset with a drive to grow a business

Equal Employment Opportunity

School of Rock is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, colour, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law.

Workplace Conduct

School of Rock maintains a zero-tolerance approach to unlawful harassment or discrimination of any kind. All employees are expected to contribute to a respectful, inclusive, and professional work environment.