Client Care Coordinator - Greencross Vets Aitkenvale

Job Description

Client Care Coordinator (Part-Time or Full-Time) | Greencross Vets Aitkenvale | Townsville, QLD

When a Practice Manager has been with a clinic for 14 years and many team members have been there for over a decade, you know you're looking at something special.

Greencross Vets Aitkenvale is seeking an experienced Client Care Coordinator to join our friendly, long-standing team.

This is a fantastic opportunity for someone with previous experience in the veterinary industry who loves building relationships with clients, thrives in a busy environment, and enjoys being the person who keeps everything running smoothly at the front of the clinic.

We are open to both part-time (3 days per week) and full-time applicants, and we're looking for someone who can confidently manage reception operations, coordinate appointments and client communication, and provide outstanding customer service to our clients and patients.

Why You'll Love Working With Us

At Greencross Aitkenvale, you'll be joining something special.

Team stability here is rare. Our Practice Manager has been with the clinic for 14 years, and many of our nursing team have been part of the practice for over a decade.

You're not walking into a clinic with constant turnover. You're joining a team that genuinely knows, trusts, and supports one another. From day one, you'll be surrounded by experienced colleagues who are happy to share their knowledge, lend a hand, and help you succeed.

Our recently renovated clinic provides a modern, welcoming environment for both our team and clients. We also offer Puppy Preschool, helping young pets and their owners get off to the best possible start.

Our culture is built on:

• Collaboration and teamwork
• Open communication
• High standards of patient and client care
• Supporting one another through busy days
• Having fun while doing meaningful work

Being located close to James Cook University, we benefit from a vibrant veterinary community and strong local connections. As part of the wider Greencross Townsville network, you'll also be connected to multiple Greencross clinics across the region, providing additional support and opportunities to collaborate.

About the Role

As the Client Care Coordinator, you'll be the heart of the client experience and play a key role in ensuring the clinic operates efficiently and smoothly.

This role will suit someone who genuinely enjoys working with people, thrives on organisation, and understands the unique flow of a busy veterinary clinic.

Your responsibilities will include:

• Managing the day-to-day operation of the reception area
• Coordinating appointments, bookings, and daily schedules
• Greeting clients and patients and creating a welcoming clinic experience
• Handling client enquiries in person, over the phone, and via email
• Managing admission and discharge paperwork
• Processing payments and managing accounts
• Coordinating client communications and follow-up appointments
• Supporting workflow between reception, nursing, and veterinary teams
• Assisting with client education and preventative healthcare reminders
• Supporting inventory ordering and administrative tasks as required
• Maintaining accurate client and patient records
• Helping ensure exceptional customer service is consistently delivered

This is a role where strong organisation, attention to detail, and relationship-building skills are essential.

About You

We're looking for someone who:

• Has previous experience working within the veterinary industry
• Has experience in veterinary reception, client care, practice administration, or a similar role
• Understands veterinary terminology and clinic workflows
• Has proven reception and customer service experience
• Is confident coordinating appointments and managing competing priorities
• Demonstrates excellent communication and relationship-building skills
• Is highly organised and detail-oriented
• Can remain calm and professional in a busy environment
• Enjoys working collaboratively with veterinarians, nurses, and clients
• Has experience using veterinary practice management software such as RxWorks (highly regarded)
• Brings a positive, proactive, and team-focused attitude

Most importantly, you're someone who genuinely enjoys helping clients, supporting your team, and ensuring every patient and pet owner receives an exceptional experience.

Why Greencross?

As part of one of Australia's largest veterinary networks, you'll have access to fantastic benefits and opportunities to grow your career.

Benefits include:

• Ongoing continuing education and professional development opportunities
• Access to LinkedIn Learning and other development platforms
• Career progression opportunities across our national network
• Access to a broad community of veterinary professionals
• Staff discounts on veterinary services and products, including Royal Canin
• Petbarn retail discounts
• Access to Fitness Passport
• Access to Pounce, providing discounts across travel, retail, fuel, entertainment, and more
• Confidential Employee Assistance Program (EAP)
• Mental health and wellbeing support programs
• A genuine commitment to work-life balance

Why Live & Work in Townsville?

Townsville offers an incredible lifestyle that's hard to beat.

Imagine finishing work and being just minutes from:

• Stunning beaches and waterfront walking paths
• The Strand and vibrant café culture
• Magnetic Island right on your doorstep
• Year-round sunshine and a tropical climate
• National parks, hiking trails, and outdoor adventures
• Affordable living compared to many larger Australian cities
• A relaxed lifestyle with all the amenities of a growing regional city

Living and working in Aitkenvale places you right in the heart of Townsville, close to major shopping, dining, schools, and amenities. With Stockland Townsville nearby and easy access to all corners of the city, you'll spend less time commuting and more time enjoying everything North Queensland has to offer.

Whether you love the outdoors, enjoy weekend adventures, or simply want a lifestyle that offers more balance, Townsville provides the perfect combination of career opportunities and coastal living.

Apply Today

If you're an experienced veterinary receptionist, client care professional, or veterinary administrator looking for a role where you'll be supported by an experienced, stable team and have the opportunity to make a genuine impact every day, we'd love to hear from you.

Join Greencross Aitkenvale and become part of a team that's in it for the long haul, delivering exceptional care to pets and outstanding service to the people who love them. 🐾🌴