Principal Registration Officer

Principal Registration Officer – Building and Development Certifiers Registration - Building Commission NSW

Lead meaningful regulatory change and help shape the future of certifier registration in NSW.

Location: Parramatta and other locations considered
Level: Clerk Grade 9/10
Work type: Temporary up to 30 June 2028, full-time 35 hours per week. Access to flexible working arrangements available within operational requirements

Building Commission NSW

Building Commission NSW plays a critical role in rebuilding trust and confidence in the building and construction sector. As both a regulator and a partner to consumers and industry, we are focused on lifting standards, strengthening capability and supporting a resilient sector that delivers quality homes for the people of NSW.

 This is an opportunity to join a purpose-driven organisation where your expertise, judgement and leadership will contribute to better regulatory outcomes. You will work in a collaborative environment that values integrity, accountability, innovation and continuous improvement.

About the role

As a Senior Principal Registration Officer and a key member of the Building and Development Certifier Registration team, you will manage a diverse range of responsibilities, with a primary focus on the assessment of various and complex registration applications of registered certifiers and administration of the public register of registered certifiers in line with the Building and Development Certifiers Act 2018 (the Act), and other associated Acts and regulations to support and deliver optimum customer and business outcomes.

 You will also have the opportunity to contribute to industry engagement, process improvement and team capability uplift, helping to strengthen how certifier registration services are delivered and provide essential operational support.

This role may include direct reports and will suit someone who enjoys leading through influence, supporting others and driving practical improvements in a complex regulatory environment.

In this role, you will:

• Assess and determine applications for registration as a certifier in NSW, applying sound judgement to complex knowledge, skills and experience requirements.
• Provide expert advice to internal and external stakeholders to support clear, consistent and practical regulatory outcomes.
• Advise senior leaders on strategies that support compliance objectives, business planning and performance improvement.
• Build strong stakeholder relationships through effective communication, negotiation and customer-focused service delivery.
• Manage competing priorities and respond to complex or escalated matters within strict statutory timeframes.
• Support team management by contributing to compliance, governance, quality assurance and continuous improvement activities.
• Develop practical procedures, guidance and training materials that enhance team capability, consistency and confidence.

We are looking for someone who can bring:

• Strong critical thinking, problem-solving skills and resilience when working through complex or sensitive matters.
• Excellent written and verbal communication skills, with the ability to tailor messaging for different audiences and formats.
• Sound judgement and confidence making balanced decisions within a broader regulatory context.
• A strong customer service mindset, ideally developed in a licensing, registration or regulatory environment.
• Proven leadership and collaboration skills, including the ability to coach, motivate and mentor others.
• Practical experience interpreting and applying legislation across one or more regulatory frameworks.
• Experience developing or using standard operating procedures, guidance material or supporting documentation to improve business processes.
• Knowledge or experience in Building Inspector, Building Surveyor or Engineer classes, which would be highly regarded.
• A proactive, adaptable approach and willingness to support urgent priorities beyond core responsibilities when needed.
• Experience using systems such as Loris and Objective is highly desirable.
  

We support a hybrid working model, utilising flexible working arrangements. The role is primarily office-based, with flexibility available in line with business needs.

Ready to Make an Impact?

 If you are an experienced regulatory professional who enjoys complex decision-making, stakeholder engagement and leading practical improvements, we encourage you to apply. This role will suit someone who can work confidently in a fast-paced regulatory environment, balance operational priorities with sound judgement, and contribute to service excellence.

How to apply!

 Your application must include a covering letter (no more than 2 pages) and an up-to-date resume (no more than 5 pages) that details your knowledge, skills, and experience in relation to the above role.

Salary Grade 9/10, with the base salary for this role starting at 133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Vanessa Stanghieri via vanessa.stanghieri@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: Wednesday 9th September 2026 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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