Customer Experience Consultant

Looking for more than “just a job”? 

At Water Corporation, you will be part of a team that genuinely helps people every single day. From helping customers understand their bills, to supporting people doing it tough, this is work that matters — and a role where you can build valuable career skills for the future. 

We are looking for reliable, positive, and hard-working people who are ready to learn, grow and be part of a supportive team. You don’t need years of experience — what matters most is your attitude, resilience and willingness to show up, learn and contribute. 

This is a fast-paced contact centre role where no two days are the same. Some conversations are easy, some are challenging — but if you enjoy solving problems, helping people and being kept busy, you can thrive here. 

What You Will Be Doing 

You will support customers across a range of enquiries including: 

• Billing and account questions. 
• Payment support and payment plans. 
• Water, wastewater and service enquiries. 
• Helping customers navigate difficult situations with empathy and care. 
• Finding practical solutions and providing a great customer experience. 
• You will build strong communication, problem-solving and customer service skills while working across phone and digital channels. 

What We Are Looking For 

We want people who can: 

• Delivery excellent customer service by actively listening to our customers and providing accurate, knowledgeable and tailored solutions. 
• Navigate multiple systems and applications while maintaining accuracy and attention to detail. 
• Show resilience when handling challenging situations and adapt positively to changing business and customer needs. 
• Remain calm and focused under pressure while maintaining a high standard of service 
• Work collaboratively within a team environment while taking ownership and accountability for customer outcomes. 
• Display a positive attitude, strong work ethic, and commitment to delivering outstanding customer experiences. 

This role suits people starting their career, returning to the workforce, or looking for a stable role with genuine development opportunities. 

Why People Enjoy Working Here 

Our team works hard, supports each other, and has fun along the way. You will join a welcoming culture where people celebrate wins together, help each other through challenges and genuinely enjoy coming to work. 

Benefits Include: 

• Starting salary of $72,529 plus super 
• Comprehensive paid training and ongoing support 
• Career progression and salary growth opportunities 
• Flexible working arrangements including work from home options 
• Free onsite parking and onsite gym facilities 
• Active social club and employee events 
• 17.5% leave loading 
• Two wellbeing days each year 
• Additional leave over Christmas 
• Generous paid parental leave 
• Long service leave eligibility after 3 years (pro rata) 

Working Hours 

• Full-time: 38 hours per week 
• Hours are rostered between 7am and 7pm - flexibility across these times is required  

Build Skills for the Future 

This is more than a customer service role — it’s an opportunity to build confidence, communication skills and experience in a large and respected organisation that supports the WA community every day. 

If you’re dependable, motivated, and ready to be part of a team that makes a real difference, we would love to hear from you. 

Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close Sunday 13th September 2026

Our commitment to a diverse and inclusive workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community. 

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds. 

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment. 

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at ***********@watercorporation.com.au or 08 9420 2***.  

To read our diversity and inclusion statement, please visit our website