Major Account Manager

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

We are looking for a solution-focused, curious and analytical Account Manager to join our high performing and vibrant efm team. As an Account Manager at efm, you will partner with customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements within your dedicated portfolio and provide valuable insights and expertise that enable us to navigate the complexities of logistics environment and solve problems quickly.

To find out more about the role from one of our Account Managers, follow this link - https://www.youtube.com/watch?v=expJCS7Uv4I

Requirements

As a Major Account Manager, you will be required to:

Build strong long lasting multi-level relationships with customersContact customers on a regular basis to ensure clarity on projects and timelineProvide operational assistance with an onsite presenceProvide continuous improvement from a business perspective and demonstrate understanding of our customer and market insights, including strategic consultancyDeliver a no better experience resulting in the ongoing improvement of our NPS resultsFocus on delivering the best logistics experience at all aspects of the supply chain resulting in the retention and extension of accountsProvide insightful and value add reports and analysis on solution performance and opportunities for greater efficiencies

Experience required:

Experience working in an Account Manager role Strong process focus, specifically in relationship managementDeep understanding of commercial drivers of businessProven analysis, problem solving, decision making and negotiation skillsAble to quickly navigate complex logistics scenerios and find the best solutionRelentless passion for providing a no better customer experienceA solution focused orientationEnjoy working in a face pace and challenging environment

Benefits

Why join efm Logistics?

Strong focus on regular and ongoing professional development training, enhancing skills and career progressionA dynamic and empowering culture, where we challenge each other to do it betterAn opportunity to be part of an industry leaderModern office space and technology, located within Moorabbin's ever evolving Morris Moor complexFree parking and onsite caféCompany functions and team building activitiesPartner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally

How To Apply

If this sounds like you, please send your CV via the link below. We are looking forward to hearing from you!