Service Coordinator

Service Coordinator Position Description

Organisation Mission

Founded in 2014 by Brisbane mates, Lucas Patchett and Nicholas Marchesi, Orange Sky's mission is to positively connect communities - through free laundry, showers and conversation. Through a network of 37 services in 26 locations, over 2000 volunteers operate mobile shifts each week to connect with people doing it tough. Our volunteers are not social workers or experts on homelessness - they are empathetic listeners and great conversationalists.

What started as an idea to improve hygiene standards and restore dignity to people doing it tough has evolved into something much bigger and more powerful. There are 116,000 people in Australia experiencing homelessness, and we are proud to be part of the greater community of service providers and not-for-profits helping to support people doing it tough.

Role Purpose & How You Help

The Service Coordinator helps us continue to change the lives of our friends on the street every day as a senior member of the volunteer team in your area.

This volunteer role is responsible for overseeing the daily operations of a number of local shifts with consultation, guidance & support from the team at HQ and your local leadership team. The Service Coordinator helps their assigned Team Leaders and volunteers on shift with roster support, incident management and reviewing weekly shift reports for any concerns or feedback.

Supervision & Reporting

The Service Coordinator reports to the local Service Leader & the team at HQ to help guide local operations. The Service Coordinator role is a member of the local senior leadership team in your area.

As Service Coordinator you are responsible for management of;

• Team Leaders

• General Volunteers

Key Responsibilities

As a Service Coordinator, every day will present a new challenge from training a new team of volunteers to helping ! Some of the key responsibilities are;

• Providing updates to Team Leaders and local volunteers on any changes to services or other important information

• Support and oversee Service Coordinator/s & Team Leaders with queries

• Monitoring & coordination of Incident Reports & any required follow up or action

• Performance manage volunteers & resolve conflict as needed

• Mentor, encourage & support volunteers

• Hold quarterly leadership team catch-ups

• Represent Orange Sky at speaking engagements & events

• Where Coordinator roles are not required or filled, provide coverage for those roles.

• Visit shifts (at least 1 bi-monthly)

• Consistently monitor & promote safe work practices

• At all times embrace & promote Orange Skys culture of ensuring safe and supportive service environments

How we help you

A comprehensive onboarding & training program will be provided to ensure the volunteer is able to successfully fulfill the role. Training will be provided across Asana, the Orange Sky Portal, WhatsApp/Slack & any other programs you may be required to use.

Hours

Up to 10-15 flexible hours per week but can vary pending demands on service.

Skills Required:

Confidence in learning new technologies or platforms (training will be provided)

Willing to give things a go!