Customer Service & After Sales Coordinator

Established in 2004, GlobeWest is at the forefront of designing, importing and wholesaling beautiful and 'on trend' contemporary furniture and homewares. GlobeWest is focused on building a long term, sustainable business and achieving a leading position in the market.

The Opportunity

We’re seeking a Customer Service – After Sales Coordinator to join our Customer Service team. This role is weighted 50% customer service and 50% after‑sales, supporting customers throughout the full order lifecycle while also managing post‑delivery enquiries and claims.

Reporting to the Customer Service Manager, you’ll play a key role in ensuring orders are processed accurately, issues are resolved efficiently, and customers feel informed and supported from start to finish.

Key Responsibilities

· Process customer orders accurately, including stock codes, colours, freight and delivery details

· Manage orders from entry through to invoicing and dispatch

· Assist with stock checks, quotations, reselections and revisions

· Communicate order status, lead times and delivery ETAs to customers

· Follow up deposits, balances and account requirements

· Liaise with warehouse, logistics, sales and internal teams to ensure smooth fulfilment

· Deliver professional, responsive service via phone, email and live chat

· Manage level‑one customer claims and product issues

· Assess and coordinate appropriate resolutions (replacement, repair or credit)

· Work closely with warehouse, QC, technicians and freight providers

· Maintain accurate case notes, documentation and follow‑ups

About You

You’re detail‑oriented, customer‑focused and thrive in a fast‑paced, team environment. You enjoy problem‑solving, take pride in your communication, and understand the importance of delivering a premium customer experience.

You’ll also bring:

· Previous experience in customer service, internal sales or after‑sales support, minimum two years in order processing

· Strong organisational skills and attention to detail

· Highly developed written and verbal communication skills

· A calm, solutions‑focused approach when handling customer issues

· Confidence working across systems and managing high volumes of orders or enquiries, Zendesk or Netsuite experience desirable but not essential

What GlobeWest Can Offer You

· Work for an amazing business with inspiring cross-functional teams and stakeholders

· Flexible working arrangement, understanding of work life balance

· Open and Friendly culture with regular social activities

· Wellness Initiatives – flu shots, fresh fruit delivered on-site, Employee Assistance Program and more

· Regular business updates

· Competitive remuneration offered commensurate with experience

· Appealing employee discount offered on beautiful product

· Active social committee

If you’re passionate about customer service and enjoy being part of a business where quality, detail and relationships matter, we’d love to hear from you.

Apply now and help us deliver exceptional outcomes for our customers.