Service Advisor - Off Highway

Service Advisor - Off Highway

Your New Opportunity:

An exciting opportunity is now available for a highly motivated Service Advisor to join our Off Highway team at Altona.

Working at the heart of our busy service department, you'll be the key link between our customers and technicians - delivering exceptional service, coordinating repairs and helping keep critical equipment moving. No two days are the same in this fast-paced, customer-focused environment.

You'll work across premium Off Highway products and support a team that prides itself on delivering industry-leading service and building strong customer relationships.

In this role you will:

• Have proactive communication with workshop customers daily - taking bookings, advising of progress and providing estimated finish times
• Provide accurate quotes to customers and provide timely follow up
• Process invoices upon completion of jobs
• Respond to phone queries in a fast, efficient manner
• Work with workshop staff to ensure Penske's top notch customer care standards are met and exceeded
• Keep an eye on technician workloads to ensure repair and service timeframes are met with productivity & efficiency targets being met
• Work in partnership with the Service Manager and Technicians to manage WIP (work in progress) to increase efficiencies
• Model safe working behaviour in line with Penske's values of Ownership, Passion, Teamwork, Integrity and Care

About you:

• Enjoy and have passion for providing service advice and solutions, delivering excellent customer service
• Previous On-Highway Customer Service experience will be an advantage, but not essential.
• Prior knowledge of one or more of our products would help, but we provide fantastic training
• Strong communication skills, written and verbal, with a knack for building personal connections
• Thorough attention to detail with the ability to work unsupervised in a fast-paced environment

Why choose Team Penske?

At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

• Flexible work arrangements that work for the individual and the business
• Onsite parking
• Accredited Training & Development Programs
• Commitment to providing the highest levels of safety, technical and leadership training
• Competitive Remuneration
• Reward and Recognition Programs
• Employee Referral Program - generous employee referral fees.
• Employee Assistance Program.
• Family Friendly Benefits including Paid Parental Leave
• Penske Perks: save $1000's with access to discounts from your favourite retailers

About Penske in Australia & New Zealand

Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia.

Penske Australia & New Zealand is a leading supplier of the world's finest heavy-duty trucks, diesel engines, gas engines, and power systems. We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture.

And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services.

We value and embrace diversity, equity, and inclusion in everything we do. If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse. Require reasonable adjustments to the recruitment process? Please let us know.

Penske Australia and Penske New Zealand are 100% subsidiaries of Penske Automotive Group, a Fortune 500 company that is listed on the New York Stock Exchange. Penske Truck Leasing forms part of Penske Transportation Solutions. Both Penske Automotive Group and Penske Transportation Solutions form part of the global Penske Corporation.