Reservations Manager

Company Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Job Description

Sofitel Brisbane Central is looking for an experienced and passionate Reservations Manager to join our leadership team. Reporting to the Director of Sales & Marketing, you will lead a talented team of Reservations and Guest Service professionals, driving reservation conversion, revenue performance and exceptional guest experiences from the very first interaction.

This is a fantastic opportunity for a commercially minded hospitality leader who loves developing people, maximising revenue and delivering service with a genuine touch of luxury.

What you'll be responsible for

• Lead, coach and inspire the Reservations team to achieve exceptional sales and service results.
• Maximise reservation conversion, upselling opportunities and average room rate.
• Ensure every reservation enquiry is handled promptly, accurately and with a personalised luxury approach.
• Manage rates, inventory and distribution across Opera, TARS and GDS.
• Partner closely with the Revenue Manager on pricing, yield management and revenue strategies.
• Ensure VIP, returning and regular guests receive personalised recognition and their preferences are delivered.
• Maintain strong collaboration between Reservations, Front Office, Guest Experience and Sales & Marketing.
• Monitor team performance, service standards and reservation handling times, providing ongoing coaching and development.
• Ensure accurate reservations, guest profiles, room inventory, packages, commissions and reporting.
• Champion continuous improvement and identify opportunities to enhance both revenue and the guest journey.

Qualifications

What we're looking for:

• 3–5 years' experience in hotel reservations or a similar hospitality environment, with at least 2 years in a supervisory or management role.
• Strong knowledge of hotel PMS, reservations and distribution systems, particularly Opera, TARS or similar.
• Understanding of revenue management, yield strategies and room inventory optimisation.
• A confident and inspirational leader who enjoys developing and empowering people.
• Excellent communication, relationship-building and problem-solving skills.
• Highly organised, commercially focused and comfortable working in a fast-paced environment.
• A genuine passion for luxury hospitality and exceptional guest service.
• Relevant tertiary qualifications in Hospitality, Business or a related discipline are desirable.

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Why you'll love working with Sofitel Brisbane Central:

• Our flexible work arrangements allow you to thrive and savour every facet of life.
• You’ll step into a supportive environment that celebrates diversity in every corner of the business.
• You’ll have the opportunity to leverage your expertise to make strategic decisions that create change within the business.
• Your creative leadership will foster an environment where collaboration transforms your vision into reality.

Sofitel has become a world leader in luxury hotels by embracing individuals for who they are and finding opportunities that enhance and elevate their expertise. We are excited to support you as you grow, learn and thrive in this role. Unlock Sofitel’s limitless possibilities. Turn them into work that brings joy and purpose to your life. Make them your own.

Let’s reimagine what hospitality can offer, together. Opportunities like this don’t come around often. Apply now at https://careers.accor.com/

Applicants with prior submissions need not reapply; all previously received resumes are retained for consideration.