Regular Giving Specialist

About our Organisation

Youth Off The Streets is a not‑for‑profit organisation that provides safety, support and opportunities for young people to build a positive future. Our services include alternative high school education, crisis accommodation and housing support, alcohol and other drugs counselling, youth justice programs, life skills and employment pathways, cultural support and community engagement.

We focus on early intervention and community‑led support that empowers young people, strengthens families and builds safer, more connected communities. Our work is grounded in trauma‑informed practice, ensuring safety, emotional wellbeing and collaboration are at the heart of everything we do.

About the Role

Regular giving is one of the most important and sustainable income streams supporting Youth Off The Streets’ life‑changing work with young people. As our Regular Giving Specialist, you’ll play a key role in growing, retaining and stewarding our regular donor community.

Working closely with the Individual and Community Giving Manager and collaborating across the wider fundraising team, you’ll coordinate and deliver multi‑channel acquisition, retention, upgrade and reactivation campaigns. You’ll help shape donor journeys, strengthen supporter engagement and contribute to long‑term donor loyalty.

This role is based at our Head Office in Alexandria, with hybrid work arrangements.

What you’ll do

• Lead the day‑to‑day delivery and optimisation of the regular giving program

• Develop and implement donor acquisition strategies across digital, CTV, BVOD, direct marketing, telemarketing and emerging channels

• Plan and execute multi‑channel retention, upgrade and reactivation campaigns

• Coordinate meaningful donor journeys that strengthen engagement and long‑term value

• Deliver personalised supporter communications and stewardship initiatives

• Maintain accurate donor data and monitor key performance indicators

• Prepare campaign briefs, budgets, timelines and performance reports

• Conduct testing and optimisation to improve ROI and donor lifetime value

• Collaborate with internal teams and external suppliers to deliver high‑quality campaigns

• Uphold privacy, compliance and child safety obligations in all aspects of your work

What you’ll bring

• Demonstrated experience in regular giving, direct marketing, customer loyalty, subscriptions or supporter engagement

• Experience managing campaigns and projects to achieve objectives on time and within budget

• Strong analytical skills with the ability to interpret data and generate actionable insights

• Experience using CRM databases and reporting tools

• Excellent written and verbal communication skills

• Strong organisational skills and the ability to manage competing priorities

• Confidence delivering presentations, training or information sessions

Desirable

• Experience in a not‑for‑profit or membership‑based organisation

• Experience using marketing automation platforms and developing supporter journeys

• Knowledge of digital fundraising channels and acquisition techniques

• Experience creating or coordinating visual assets for social media, email and direct marketing

Why you'll love working with us

Culture – Inclusive, collaborative and purpose‑driven

Wellbeing – One YOTS Balance program, EAP, self‑care days

Growth – Learning, development and recognition

What we offer

• Salary packaging: $15,900 tax‑free + $2,650 meal & entertainment

• EAP for yourself and your family

• Hybrid Work Environment

• Additional leave (purchased leave, gifted leave, self‑care leave)

• Onsite parking available

• Access to Fitness Passport

• Supportive, values‑driven team

To Apply

Please include your resume with contact details and a cover letter addressing the essential criteria (maximum 2 pages).

Youth Off The Streets embraces The Sanctuary Model as the foundation of our organisational culture. This trauma‑informed framework guides how we support young people and staff, prioritising safety, emotional wellbeing and resilience. It shapes our approach to conflict resolution, crisis intervention and healing from trauma creating a safe, inclusive and supportive environment for all.

We are committed to diversity, equity and inclusion. These values are part of who we are and how we work. We actively encourage, support and celebrate the diverse voices and strengths of our people. This diversity fuels innovation, deepens connection and strengthens the impact we have in the communities we serve.

Youth Off The Streets is an EEO employer and a child‑safe organisation. This is a rare opportunity to join a passionate, high‑profile not‑for‑profit that values the young people of today and tomorrow and the people who support them.

The successful candidate will be required to hold a NSW Working With Children Check, Police Check, a valid Australian Driver Licence, and unrestricted Australian working rights.

We strongly encourage Aboriginal and Torres Strait Islander people to apply.