Team Leader Community Housing

At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities.

About the role and where you will be working:

The Team Leader – Community Housing will lead the team at Southern Cross Housing in supporting our tenants and ensuring that the portfolio of tenancies and homes is appropriately managed in line with the Community Housing Framework. 

Southern Cross Housing are a tier 2 provider, with the majority of our tenants being over 55’s in the metro area, and this role is key in ensuring our tenants are appropriately supported, and held at the centre of our decision making, leading to ongoing tenant satisfaction and compliance with the performance outcomes of the framework.

This position is located in our central office in Rivervale with the option to work from home 2 or 3 days a week.

Your responsibilities will include but are not limited to:

• Lead the team of Housing Officers and Administrator.
• Ensure that a supportive landlord model drives decision making and operations.
• Encourage and assist the Housing Officers in supporting tenants and providing connections to support services.
• Encourage genuine tenant relationships, SCH has tenants for life who have an enduring relationship with SCH as a Community Housing provider.
• Work collaboratively with the maintenance team in ensuring that homes are appropriately maintained.
• Chair the quarterly Tenant Advisory Committee meetings.
• Manage tenant and community engagement obligations.
• Assist the Housing Officers in ensuring that property inspections are conducted every 6 months.
• Develop and maintain relationships with key stakeholders at Shelter WA, the Department, and other providers.
• With the Chief Property Officer, manage the budget for Southern Cross Housing.

About you:

This person would have demonstrated leadership attributes and interpersonal skills that align with our values and can inspire others. Previous experience in a similar role strongly preferred.

To be successful, you will have:

• At least four years’ experience in a similar position
• Community Housing experience
• Demonstrated working knowledge and understanding of the Community Housing Framework
• Demonstrated working knowledge of the Residential Tenancies Act
• Demonstrated knowledge of and understanding of relevant tenant and property management systems.
• Excellent interpersonal and communication skills (both written and verbal).
• Excellent presentation and a positive, friendly and flexible
• Current driver’s license

Working with us

At Southern Cross Care WA, our people are at the heart of everything we do. We are committed to creating an environment where employees feel valued, supported and empowered to make a meaningful difference in the lives of others. 

When you join us, you'll become part of a purpose-driven organisation that helps people live extraordinary lives, connected to communities. In return, we'll support your growth, wellbeing and career through a range of benefits including: 

• Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits
• Corporate Health Insurance discount
• Free employee assistance program
• A diverse range of services which allows professional development and growth
• Paid Parental Leave
• Annual leave starting at 4 weeks for full time employees
• Carers/personal leave
• Service Awards for long standing employees
• Flexible working environment 

How to apply

To express your interest, please apply with an up-to-date resume. A cover letter outlining your experience / suitability is preferred.

Kindly note, if your application progresses to an interview, we’ll be asking for:

• Evidence of relevant vaccinations
• A completed pre-employment health declaration
• Proof of working rights in Australia

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au

About us

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 1000 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.