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Furnx Commercial Furniture
About the role
About the role
Our Customer Service Officer is a role 100% driven by customer requirements. The position is responsible for many aspects of the Sales and Service function at State branch level. The branch office is the customer's first point of contact, and the role requires regular in-person attendance to receive walk-in customers, host showroom visits, and coordinate with delivery drivers attending the site.
Key responsibilities
Efficient order entry, maintenance and progression of all orders as required
Accurate provision of ETAs to customers
Ensuring product and process knowledge is maintained at an acceptable Furnx standard
Booking deliveries back into Options
Data entry tasks as required
Preparation and coordination of customer quotes as required
Acting as the branch's first point of contact for customers, showroom visitors and delivery drivers attending the site in person
Facilitating in-person customer order collection and hosting showroom visits at the branch
About you
Ability to problem solve
Ability to prioritise activities
Ability to work effectively within a team-based environment
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