DescriptionAt DotCollective, our Delivery Leads keep the engine running, ensuring clarity, coordination, and consistency across every sprint, support pack, and project.
In this Dedicated Squad setup, you’ll work alongside a Delivery Manager (Dedicated), supporting several of our largest merchants. Together, you’ll manage day-to-day delivery, client coordination, QA, and squad operations, ensuring your merchants experience DotCollective’s hallmark delivery confidence at scale.
You’ll be the operational backbone of the squad, detail-obsessed, process-driven, and proactive.
Where the Delivery Manager drives the why and what, you’ll focus on the how and when, ensuring every ticket, sprint, and deployment runs seamlessly.
RequirementsCore Responsibilities
Delivery Operations
- Manage day-to-day delivery workflow across support, projects, and sprints.
- Maintain accurate boards, priorities, and timelines within Productive.
- Coordinate daily stand-ups, weekly WIPs, and sprint planning sessions with the squad and client.
- Track all tasks through to QA and deployment, ensuring nothing slips through the cracks.
- Flag risks early, proactively recommend solutions, and ensure every sprint stays on track.
Client Coordination & Support
- Serve as the day-to-day contact for clients on delivery items, scheduling, QA updates, and smaller task queries.
- Support the Delivery Manager in managing timelines, budgets, and client comms.
- Keep clients informed with status reports, testing notes, and clear expectations.
- Coordinate feedback rounds, testing phases, and post-launch actions.
- Help ensure a smooth client experience that builds trust and confidence.
QA, Testing & Launch Readiness
- Oversee QA for all deliverables before deployment, across all channels.
- Ensure tasks meet acceptance criteria, design integrity, and Shopify best practices.
- Manage bug tracking, internal UAT coordination, and final deployment checklists.
- Support the Technical Lead and developers with test cases and feedback loops.
Budget & Time Management
- Monitor task estimates and actuals within Productive.
- Review weekly time entries for accuracy and profitability.
- Support the Delivery Manager with budget reports, prepaid usage, and monthly invoicing readiness.
- Highlight any risks to profitability or resourcing early.
Squad Collaboration & Culture
- Act as the operational right hand to your Delivery Manager, bringing structure, detail, and calm.
- Ensure developers and technical leads are clear on priorities and deadlines.
- Support team check-ins, retros, and culture initiatives.
- Uphold DotCollective’s “no surprises” culture, communicate early, often, and clearly.
What Success Looks Like
- All delivery boards are accurate, current, and visible at all times.
- Clients receive proactive updates, never chasing for information.
- QA processes run smoothly, with minimal issues post-launch.
- The squad runs predictably and profitably.
- The Delivery Manager and team trust you as their operational anchor.
What You’ll Bring
- Experience in delivery coordination, project support, or account operations within a digital or Shopify agency.
- A solid understanding of eCommerce and the Shopify ecosystem.
- Experience managing tickets, QA, and sprint workflows across Productive.
- Strong communication skills, able to liaise confidently with clients and technical teams.
- Impeccable organisation and attention to detail, the person everyone trusts to “keep things moving.”
- A growth mindset and eager to develop toward a future Delivery Manager role.
BenefitsWorking Model
- Full-time, permanent role within a dedicated squad
- Hybrid / remote-first with in-person collaboration as required
Why work with us?
- Flexibility & Autonomy: We trust our team to work in ways that suit them best - outcomes matter most.
- Career Growth: Shape the future of eCommerce and grow your expertise within a forward-thinking team.
- Engaging Work: Work on exciting projects for some of the biggest names in retail, solving real-world challenges.
