Service Receptionist

About Us

Mercedes-Benz Southport are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Autosports Group employs over 3,000+ people across over 100 dealerships located in Australia and New Zealand.

At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do. We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.

About The Role

Due to continued growth, we are looking for a Service Receptionist to join the team. As a Service Receptionist, you will be the first point of contact for customers visiting or contacting the service department. You play a key role in delivering a positive customer experience by providing a welcoming, professional, and efficient front-desk service while supporting the service team with administrative and customer coordination tasks.

In this role you will:

• Answer incoming service calles and return calls on behalf of the service department
• Prepare daily repair orders, including key tags, campaign checks, warranty verification, and updating customer details in ERA
• Assist customers with booking taxis, hire cars, or providing directions
• Support the concierge in welcoming service clients and managing vehicle check ins and check outs
• Perform general administrative duties, including banking and filing
• Manage the service department email inbox, responding to enquiries and requests in a timely manner

Our ideal candidate will possess the following:

• Strong commitment to delivering high levels of customer service
• Ability to follow processed and procedures to meet company standards
• Proficient in Microsoft Office and able to adapt to new technologies
• High attention to detail with well developed verbal and written communication skills
• Ability to multitask, prioritise duties, and work efficiently within a team environment
• Previous experience in a similar role or within the retail automotive industry is desirable

Why Join Autosports Group?

• Accelerated career growth with a defined pathway, and ongoing professional development
• ASG Paid Parental Leave to support you and your family
• Access to exclusive OEM offers on new vehicles across all dealerships
• Access to premium, factory-backed training to keep your skills at the industry forefront
• Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and a wellbeing program that includes discounted private health insurance rates with HCF and access to Fitness Passport.
• Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women’s Network
• Referral bonus incentives for employees and their friends/family
• Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
• Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement

Applications are reviewed as they are submitted. Therefore, we encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. Successful candidates will be required to complete pre-employment checks and hold the appropriate working rights to work in Australia or New Zealand. This includes reference check and background checks and other role-relevant screening where applicable.