Client Services Coordinator

Location: Djilang - Geelong, VictoriaSalary: $38.65 P/H - $41.45 P/H + Superannuation + NFP salary packaging benefitsEmployment status: 6-month contract, Full-timeJob number: 3469
Hey you!
We’re looking for an organised and people-focused Client Services Coordinator to help deliver a smooth and supportive experience for people accessing our disability and aged care services.In this role, you’ll play a key part in guiding clients and families through their journey with genU, from their initial enquiry through to onboarding and service coordination. You’ll provide clear information about support options, help coordinate services aligned with funded plans, and ensure our clients feel confident and supported every step of the way.
If you’re someone who enjoys helping others navigate systems, building strong relationships, and making a genuine difference in people’s lives, we’d love to hear from you.
At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.
What you’ll do
As a Client Services Coordinator, you’ll:
Coordinate client intake and onboarding, ensuring accurate documentation and timely service activationPrepare service quotes aligned with funded plans and client goalsSupport clients and families to understand NDIS, aged care and other funding optionsAssist clients throughout their service journey, from intake through to plan management and exitMaintain accurate client data and service information across systemsWork closely with Service Delivery Leads, scheduling teams, and finance teams to ensure services run smoothlyBuild positive relationships with clients, families and key stakeholders
What you’ll bring
Qualification in human services (e.g., Certificate III in Individualised Supports or similar)Knowledge of the NDIS and/or aged care frameworksStrong organisational and administrative skills with the ability to manage multiple prioritiesGood computer literacy and data management skillsExcellent communication and interpersonal skills when working with clients and families
(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)
Why you’ll love working at genU
At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.
You’ll also get
Salary packaging – up to $15,900 tax-free plus meal/entertainment benefitsDiscounts – savings at 450+ retailers including Coles, Woolworths & JB Hi-FiUniversity Study Discount – enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens UniversityWellbeing support – 24/7 access to a holistic employee assistance programReferral bonus – bring great people with you and be rewarded
Ready to make a difference?
Click Apply to submit your application.
Don’t wait to apply – we’ll be reviewing applications as they come in.
You can view the full position description on the genU careers page HERE (only available from our careers page).
We are committed to ensuring an accessible recruitment experience. If you need adjustments or have accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au or 03 5249 6119.