Claims and Compliance Admin

About Bamara 

We bring years of experience and authentic engagement in regional, remote, and urban locations to our services.

Bamara has long history of working respectfully alongside communities and the people who live in them assisting and supporting community and individual goal achievement.

Bamara footprint extends across New South Wales, the Northern Territory, and Queensland. Our focus is on building individual and community capacity and prosperity through the design and delivery of projects, programs and initiatives underpinned by Australian government (state and federal) funding.

Culture and Community

Bamara is a First Nation’s organisation, all staff are expected to participate in connection with community, respect relationships and apply this respect to each participant we work with across all diverse cultural backgrounds

Salary and Benefits

• Generous salary
• 3 days bonus leave during the Christmas/New Year period
• Birthday leave
• Yearly Flu shot
• Retail and Entertainment discounts across leading brands through Flare Benefits program
• Opportunities to upskill with qualifications in Community Services
• Employee Assistance program for staff and their immediate families 
• Access to our wellness partner program with C-5
• First Nations Perspective training
• Rewards and recognition program

About the role

We are looking for a highly organised and detail-focused Claims & Compliance Admin to join our Claims team.

In this role, you will play an important part in ensuring participant evidence is accurately captured, claims are submitted correctly and on time, and program requirements are met. 

• Gather, review and verify evidence required to support claims.
• Prepare and submit claims within required timeframes and program guidelines.
• Complete Post Placement requirements and ensure supporting documentation is complete and accurate.
• Review participant records to identify potential claim opportunities.
• Maintain accurate records and ensure documentation is stored appropriately.
• Identify missing, incorrect or incomplete evidence and work with staff to resolve issues.
• Monitor claim outcomes and follow up on rejected, pending or outstanding claims.
• Support internal compliance activities and ensure processes align with Employment Services guidelines.
• Provide administrative support to the wider Employment Services team as required.

Skills and Experience

• Must have experience in claims processing and Post Placement Support for either Workforce Australia, Inclusive Employment Australia or Transition to Work
• Strong attention to detail and excellent record-keeping skills.
• The ability to interpret guidelines and apply them accurately.
• Understanding of Mutual Obligation and the Target Compliance Framework
• Strong verbal and written communication skills
• Strong administration skills
• Ability to meet and exceed outcome-focused KPIs
• Strong computer and data-entry skills.
• Excellent written and verbal communication skills.
• The ability to manage competing priorities and meet deadlines.
• Confidence working independently while also collaborating with frontline teams.