Casual Front Office and Houskeeping posisition

About the role

Club Macquarie is seeking to appoint a reliable and self-motivated person to join our team in a flexible all-rounder role at our 36 room Macquarie 4 Star motel. This is a Casual position and will encompass both front office reception duties and general housekeeping, depending on the operational needs of the property.

Key responsibilities

Front Office

• Welcome guests and manage check-in and check-out processes

• Manage reservations, guest enquiries, emails and telephone calls

• Process payments and maintain accurate guest records

• Provide local area information and deliver friendly, professional guest service

• Complete general reception and administrative tasks

• General cleaning and room checks

Housekeeping

• Highly visual approach to the property's cleanliness and maintenance

• Unpacking and storage of linen in an organised and efficient manner

• Assisting cleaners with the preparation of guest rooms, public areas and back-of-house spaces to a high standard as assigned

• Restocking guest amenities and room attendant trolleys ensuring efficient servicing of rooms

• Monitoring and promptly reporting any maintenance issues or safety concerns

• Working efficiently to meet daily room requirements

About you

• Previous experience in accommodation; Front Desk and Housekeeping departments

• A genuine passion for customer service and creating positive experiences

• Excellent communication and attention to detail

• Positive energy and physical fitness for a hands-on role

• Ability to work independently and efficiently to meet daily schedules

• Availability 7 days between the hours of 8am and 8pm

About us

Macquarie 4 Star, located at the northern tip of Lake Macquarie, is an award-winning facility adjoining Club Macquarie, where guests can safely and securely enjoy the facilities of a licensed Club during their stay.