All-Rounder Hospitality Couples

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Pumphouse Point is an adults-only retreat nestled on Lake St Clair, just 2.5 hours from Hobart. This hidden gem features 21 rooms in two converted heritage buildings, offering an intimate escape in World Heritage wilderness. Only 10 minutes away, the Derwent Bridge Wilderness Hotel boasts soaring ceilings, exposed beams, and a grand double-sided fireplace at the heart of its bar and restaurant—perfect for relaxing by the fire, enjoying a meal, and sipping a drink in a classic alpine pub. 

Job Description

• Please note, Pumphouse Point is not in an eligible location to be counted towards WHM visa 88 days
• As this role is based in a remote location, having your own vehicle is essential!
• Staff accommodation available

What you’ll do:

We are seeking experienced and enthusiastic All-Rounder Couples to join our team on a casual basis. You’ll primarily work within your individual areas of strength and experience, while also having the opportunity to support across different departments as needed.

You will play a key role in delivering exceptional guest experiences, contributing across various areas of the business including guest services and reservations, housekeeping and food and beverage. At times, you may be rostered across multiple functions, supporting the day-to-day operations of Pumphouse Point.

This may include:

• Guest Services – Being the friendly face of the property, welcoming guests on arrival, managing reservations and bookings, and ensuring guest needs are communicated effectively across teams.
• Housekeeping – Servicing guest rooms and public areas to a high standard, maintaining clean and organised storerooms, and ensuring appropriate stock levels of linen, cleaning equipment and supplies.
• Food & Beverage – Assisting with the setup and delivery of the breakfast buffet and shared-table dinner experience, preparing guest larder lunch packs, and restocking bars and minibars.

What you’ll bring:  

• Strong guest service experience, with knowledge of booking systems such as Newbook, RoomMaster, Opera or similar (for those working in Guest Services)
• Previous experience in food and beverage and/or housekeeping
• Certificate II in Hospitality (Operations) or equivalent practical experience
• Strong problem-solving skills, including the ability to apply basic mathematical skills in a workplace setting
• Flexibility to support across multiple areas of the business as required
• A proven track record of delivering exceptional customer service and creating meaningful guest interactions
• A positive, team-focused attitude with the ability to thrive in a fast-paced environment
• Strong time management skills and a keen eye for detail
• Pride in your work, with an enthusiastic and proactive approach
• Current RSA accreditation
• Completion of a Food Safety (Do Food Safely) certificate
• Strong English communication skills, with the ability to understand and follow directions
• A current drivers licence and car are essential living in a remote location

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.