Receptionist - Casual

This is a casual position working one day per week – every Friday, making it an ideal opportunity for someone who is studying or has other existing commitments during the week.

We're looking for someone who is customer-service focused above all else. If you're a friendly, patient and adaptable person who genuinely enjoys helping people and takes pride in providing great customer service, we'd love to hear from you.

Our Company

Niagara Therapy is a long-standing family business that has been providing health & mobility solutions for people with age related health concerns for over 50 years. We build high-quality therapy furniture and have a fun, supportive team. We operate from our purpose-built head office and manufacturing facility in Parkinson, with parking onsite available.

About the role

We are looking for a friendly, patient and adaptable Receptionist to be the first point of contact for our customers and visitors.

As our Receptionist, you will play an important role in creating a positive first impression of Niagara Therapy. You will answer incoming customer calls, greet customers when they arrive and provide general administrative support to help keep our office running smoothly.

This is a customer-facing role where your attitude and approach really matter. You'll need to genuinely enjoy helping people, remain calm and patient when conversations are challenging, and be willing to jump in and assist wherever needed.

Key responsibilities

• Answering incoming customer telephone calls and assisting with enquiries.

• Assisting with outgoing client calls

• Greeting customers and visitors upon arrival

• Taking and delivering messages and directing enquiries to the appropriate team member with particular attention to customer details

• Providing general administrative and office support to the team, including supporting with monitoring the upkeep of office premises and equipment.

• Using a variety of software packages, including Microsoft Office, to produce correspondence and documents and maintain spreadsheets, presentations and databases.

• Liaising with staff across different departments and with external contacts.

About you

• A genuine passion for helping customers and providing excellent service.

• The ability to handle difficult or challenging conversations calmly and professionally.

• A positive can-do attitude and willingness to help wherever needed.

• Ability to develop and maintain effective professional relationships with management, co-workers, customers and any other stakeholders

• Previous experience as a receptionist, administration officer or similar role required

• Sound computer skills and competency in Microsoft Office Suite

What's in it for you?

• Casual position working one day per week (8.00am - 4.30pm) that can fit around study or other existing commitments.

• A varied role combining customer service, reception and general administration.

• A supportive, close-knit team environment and company culture.

• Onsite parking.

• The opportunity to contribute to a business that provides products designed to improve the lives of our customers.

• Be part of a long-standing family business that values hard work, communication, respect and fun.

If this sounds like you, apply today!