Assistant Manager

Company Description

Welcome to the adventure of a lifetime at the sensational Hotel Morris Sydney by Handwritten collection. 

Accor, a world-leading hospitality group is managing this beautiful boutique hotel and will be one of Australia’s first Handwritten Collection hotels. The new global portfolio of bespoke Handwritten Collection hotels is distinctively unique, design-led properties with strong local relevance. Each property is different and showcases the personality, warmth, and passions of the independent hoteliers who look after them. 

Hotel Morris | Pitt Street, Haymarket

Housed in a striking Italian Renaissance building with palatial Art Deco sentiments; Morris has found new life as an evocative bar and boutique 82-room hotel. The hotel will feature a chic ground-floor wine bar focusing on Australian and Italian wines. 

Are you ready to take the reins as an Assistant Manager and be a vital part of our extraordinary journey? Our doors swung wide open in June 2023, and since then, the reviews for Morris and our charming hotel have been nothing short of amazing! 

Picture this: you, as the Assistant Manager, leading the charge in our unique, boutique-style haven. You're not just a cog in the wheel; you're a luminary like our beloved Morris themselves. 

All About the Role

As an Assistant Manager at Morris, you are in charge of the day to day operations of this beautiful boutique hotel inclusive of Front office and Food and Beverage. 

Additional Information

Hotel Morris is a boutique 82 rooms hotel. 

We have a small team with 'family' mentality where we help each other. 

Successful candidate for this role, can speak English and has a similar experience and passionate about making a guest smile and having a clean room and leading your own team on the weekend when our housekeeping manager is away or if she is on leave. 

You MUST be able to work flexible roster and weekends. 

Job Description

Reporting to the Operations Manager, you will be: 

• Oversee operations and maintain a highly visible presence in Front Office and guest contact areas (i.e. Lobby, Food & Beverage outlets and Housekeeping). 

• In the event of any medical emergencies with overnight team to assist/cover Night Audit. 

• Review arrival lists and anticipate guest needs. Maintain active liaison with Housekeeping, Guest Relations, Food and Beverage to ensure exceptional guest service.

• Meet and greet VIP guests and attend to special requests. Escort guests to rooms as directed.

• Maintain complete knowledge of all room types, hotel matrix and facilities

• Ensure optimum staffing levels in all areas of the hotel (utilising associates on site as necessary).

• Address and resolve major complaints. Communicate problems to management and advice steps taken to resolve. Including responses to guest feedback survey’s

• Manage any emergency situations, leading the staff, responding and conducting detailed Incident reports. All Duty Managers are Fire Wardens

• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.

• Conduct training in Security and Fire Evacuation procedures with assistance from Chief Engineer. Ensure security procedures are in place for the area. Ensure security checks are conducted during each shift.

• Conduct shift briefings and ensure effective shift hand-overs. Maintain Duty Manager’s log book and liaising with department heads on various issues and complaints.

• Manage and assist Guest experience manager with publishing rosters and submitting payroll

• Manage and being accountable for controlling the Duty Manager float/Reception Float

Qualifications

• You’re Morris’ Future

  Your skills and experience:

• Previous experience in a similar role is a must

• Commitment to exceptional customer service.

• Possess a high standard of grooming and personal presentation.

• Excellent communication and interpersonal skills.

• Computer literate (Microsoft Office Suite, Opera).

• RSA & First Aid Certificate

• Attention to detail, flexible and reliable.

• Bring your experience to the table

• Be you, Be Passionate & Have Fun

• Offer thoughtful hospitality and service that feels warm, welcoming

• Your mission, is to masterfully navigate the day-to-day operations of our delightful property. Reporting to the guest experience manager, you'll find yourself in a tight-knit team where we all pitch in and support each other. Our motto? "No job is never not my job." We're a family, and we believe in spreading joy and camaraderie while getting the job done. Because hey, work can be an absolute blast, right?