Senior Analyst, Production Support

Standout opportunity for an experienced Production Support professional to drive the stability, security and reliability of NAB's critical data platforms while delivering exceptional service outcomes.

Join a high-performing Production Support team responsible for the stability and performance of critical GDW and ROME platformsDrive timely incident and problem resolution while meeting SLAsStrengthen platform resilience, security and service excellence

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Senior Analyst, Production Support, you will join our Data Platforms Team that’s doubling down on owning it and moving with speed.

Each day, you’ll go above and beyond to ensure:

Stability of platform (indicators: CHF and Security Big Rock measures)Incidents and problems are resolved within SLAThat overnight batch jobs complete within SLAThat Service Requests are prioritised and actioned in priority orderThat appropriate comms is sent to stakeholdersChanges are correctly deployed into productionContribution to the delivery of goals in-line with the Group Investigations and Fraud strategy

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

Extensive Technology experience with demonstrated experience in application development and / or support rolesExperience with leading small teams, including offshore teamsExperience in providing technology client serviceProven ability to use relevant data analytics approaches and tools to problem-solve and trouble-shootExpert level SQL is requiredExperience with data warehouse and other data repositoriesProficiency in CTRL M and TWS OPC is required (or similar batch automation tools)Proficiency in mainframe technology including COBOL and JCL.Proficiency with ServiceNow or similar toolsetAbility to take the lead and make decisions during incident management situations to provide best chance for the platform to meet its SLAs.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.