Community Manager

* Sydney Hybrid: Mon, Tue & Fri In-Office

About Cover Genius

Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, Booking.com, Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.

Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.

Our people are: Accountable, customer-obsessed, collaborative, driven

Our people are not: Passive, defensive, siloed, hesitant

About the Role

As a Community Manager on our Marketing Team, you will be the voice, ears, and heartbeat of Cover Genius across our digital landscape.

As a Specialist-level hire, you have a proven track record of managing brand channels, but you are also ready to take the training wheels off. You won’t just be scheduling posts; you will actively shape our community strategy, optimize our platform presence, and bridge the gap between our marketing and Customer Success (CS) teams. If you know how to turn a Reddit thread into a positive brand moment, craft a LinkedIn post into an engaging story for the market, optimize a G2 profile for maximum impact, and handle sensitive customer inquiries with empathy and tact, we want to talk to you.

You'll also spend part of your time partnering with our Talent team, owning our Glassdoor presence and helping shape the social calendar and strategy for employer brand and recruitment marketing content.

Key Responsibilities

Organic Social Media & Brand Voice

• Channel Ownership: Manage day-to-day operations and publishing across core channels (LinkedIn, X, Facebook, Instagram, Glassdoor).

• Community Engagement: Proactively monitor comments, mentions, and DMs to foster active, brand-aligned conversations with followers and industry peers.

Customer Experience & Incident Triage

• First-Line Support: Act as the primary point of contact for customer inquiries and complaints on social channels.

• Cross-Functional Escalation: Partner with the Customer Success team to quickly resolve customer issues, and collaborate with the Communications team to triage potential PR risks.

Platform Optimization & Reputation Management

• Review Moderation: Monitor and engage on peer-review and community platforms like Reddit, TrustRadius, and G2.

• Profile Enrichment: Continually audit and update profiles to keep visual branding, messaging, and our value proposition consistent and cutting-edge.

Strategy, Growth & Analytics

• Audience Growth: Execute data-driven strategies to expand our reach, improve engagement rates, and leverage new formats or platforms.

• Performance Tracking: Analyze and report monthly on community growth metrics, sentiment, and response times to optimize performance.

Talent Brand & Employer Reputation

• Glassdoor & Review Strategy: Manage the Glassdoor profile, coordinate with the Talent team on sensitive reviews, and track rating trends.

• Recruitment Marketing: Partner with the Talent team to build a recruitment content calendar (employee spotlights, culture content, open roles) and drive employee advocacy initiatives.

What you will bring:

• Experience: 3-5 years in community management or social media marketing, ideally within B2B tech, SaaS, or InsurTech/FinTech.

• Platform Expertise: Hands-on experience managing brand accounts across LinkedIn, X, Facebook, and Instagram, plus familiarity with Reddit, G2, and TrustRadius.

• Communication Skills: Exceptional copywriting and editing skills with the ability to write empathetically and maintain a consistent brand voice.

• Cross-Functional Collaboration: Proven experience partnering with Customer Success or Support teams to smoothly resolve customer issues.

• Tool Proficiency: Familiarity with social media management and listening tools (e.g., Sprout Social, Hootsuite, HubSpot).

• Employer Branding (Plus): Prior exposure to recruitment marketing, employee advocacy, or Glassdoor management is highly valued.

• Education & Location: Bachelor’s degree in Marketing, Communications, or a related field; must be based in or willing to commute to our San Francisco office.

What you will have:

• Crisis & Problem Solving: Exceptional judgment and resourcefulness to diagnose community issues on the fly and implement swift solutions before they become PR risks.

• Empathetic Communication: Ability to navigate sensitive customer complaints with patience and tact, turning frustrated users into brand advocates.

• Cross-Functional Collaboration: A natural bridge-builder who can seamlessly align Marketing, Customer Success, and Talent teams to ensure a unified brand experience.

• Trend Awareness: A curious, adaptable mindset with a constant pulse on internet culture, emerging platforms, and digital trends.

🤔 Why Cover Genius?

At Cover Genius, we create magic by turning the archaic into the extraordinary. We take one of the world’s oldest and most complex industries and reinvent it with world-class technology. Cover Genius doesn’t just disrupt legacy insurance; we make the impossible feel effortless.Our operating principles guide our mission: 

• Make today matter: We deliver with urgency and excellence. We act decisively, move with intention, and hold a high bar.

• Act with accountability: We own our commitments  and take pride in delivering results that move us forward.

• Grow together: We are a collective of curious minds. We learn from wins and setbacks, share knowledge generously, and elevate each other every day.

• Inspire Each Other: We push each other to think bigger and pull together to go further.

• Champion Our Customers: We lead with empathy and center the customer, turning complex disruptions into seamless moments of trust.

• Don't just take our word for it- hear about our culture straight from our people here: story time
  

Ready to make an impact? If you’re looking for a place where you’ll be challenged, trusted, and empowered, we’d love to meet you.

The Legal & Privacy Stuff

Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

By submitting your application, you acknowledge that we may collect, store, and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full .